Title: Subscription switching: wrong setup fee
Last modified: September 18, 2017

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# Subscription switching: wrong setup fee

 *  Resolved [cc4000](https://wordpress.org/support/users/cc4000/)
 * (@cc4000)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/subscription-switching-wrong-setup-fee/)
 * Hello!
 * I am a WooCommerce newbie and I have an issue I can’t find a solution for..
    
   We have recently setup a WordPress-based shop with WooCommerce and purchased 
   the Subscription Extension (v. 2.2.12)
 * We have one product with a variable pricing:
 * Version 1:
    subcription: 1$ setup fee: 10$
 * Version 2:
    subscription: 3$ setup fee: 30$
 * When a (test-)customer picks one of the products everything is fine. Payment 
   integration works flawless. However, when the customer has chosen and paid Version
   1 and then switches to Version 2, we have this issue:
 * The new subscription should be $3, and (as we charge only the setup fee difference
   between the two version) the new setup fee should be $30 – $10 = $20.
 * For the shopping cart WooCommerce calculates a new subscription of $3 (which 
   is correct) but a new setup fee of only $22 instead of $20.
 * Our conclusion is that the additional $2 are the price difference between the
   two subscriptions ($3 – $1 = $2). But why does the Subscription mix these two
   things up? Is this maybe how it’s supposed to be? Does the plugin assume that
   the customer has already paid the monthly subscription and now as he has to pay
   the difference just adds it to the setup fee?
 * Where can this be disabled? We would rather like the customers to get this month
   for the old price and be charged the new one next month. And we would like to
   keep the setup fee simple: (new one) minus (old one). Anything else is quite 
   confusing.
 * Thank you very much!
    cc4000
    -  This topic was modified 8 years, 9 months ago by [cc4000](https://wordpress.org/support/users/cc4000/).
    -  This topic was modified 8 years, 9 months ago by [cc4000](https://wordpress.org/support/users/cc4000/).
    -  This topic was modified 8 years, 9 months ago by [cc4000](https://wordpress.org/support/users/cc4000/).
    -  This topic was modified 8 years, 9 months ago by [cc4000](https://wordpress.org/support/users/cc4000/).

Viewing 1 replies (of 1 total)

 *  Plugin Support [stephjacq a11n](https://wordpress.org/support/users/stephjacq/)
 * (@stephjacq)
 * Automattic Happiness Engineer
 * [8 years, 6 months ago](https://wordpress.org/support/topic/subscription-switching-wrong-setup-fee/#post-9787281)
 * Please take a look at the switching settings as shown here: [https://docs.woocommerce.com/document/subscriptions/switching-guide/#section-2](https://docs.woocommerce.com/document/subscriptions/switching-guide/#section-2)
 * In particular look at the pro-rated sign up fee, which is where the customer 
   would pay the difference between the subscriptions.
 * We do have a specialist team who handle WooCommerce Subscriptions questions, 
   and your license entitles you to their support. You can reach them here for further
   assistance: [https://woocommerce.com/my-account/marketplace-ticket-form/](https://woocommerce.com/my-account/marketplace-ticket-form/)

Viewing 1 replies (of 1 total)

The topic ‘Subscription switching: wrong setup fee’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [stephjacq a11n](https://wordpress.org/support/users/stephjacq/)
 * Last activity: [8 years, 6 months ago](https://wordpress.org/support/topic/subscription-switching-wrong-setup-fee/#post-9787281)
 * Status: resolved