Subscription sign-up is not notifiying me of new subscribers

  • Resolved mathisbrogers

    (@mathisbrogers)


    2 years, 7 months ago

    Hello,
    When someone subscribes to my newsletter, they receive the confirmation email and when they click the accept link, it takes them to the correct page and sends them the email it’s supposed to, and adds them to the correct subscription.

    The only issue I’m having is that I DO NOT receive an email telling me that they subscribed. I just found out today that it has never worked because I sent out an email yesterday and when I looked at the statistics, it had one subscriber that I didn’t know, and another one that I had actually met in person the day she subscribed, but I didn’t give her my URL, I just sent her to my Amazon page.

    I am using the MailPoet Sending Service. My default email is my domain email. and I have New subscriber notifications turned on. I am using MailPoet 3 (New) and
    MailPoet 3 Premium (New). I never saw anything that said to uninstall MailPoet 3 (New).

    Yes, I did check my Spam folder and the notifications aren’t there, either.

    I have Stats notifications selected, but I’m not finding any notifications at all.

    Thanks,
    Mathis…

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Dani F. a11n

    (@danielinhou)

    2 years, 7 months ago

    Hi there @mathisbrogers 👋🏽!

    Thanks for reaching out to us and for sharing all those details.

    I think that you have already reviewed this but I wanted to double-check that you have added your email address to the New Subscriber Notifications field under MailPoet > Settings as shown in this screenshot: https://d.pr/i/i9pV9g

    If that’s the case we’ll need to have a look at your email logs and settings so please head to https://www.mailpoet.com/support/premium/ and get in touch with us including a link to this forum thread.

    Thanks!

Viewing 1 replies (of 1 total)
  • The topic ‘Subscription sign-up is not notifiying me of new subscribers’ is closed to new replies.