Subscription renewal creates tons of “waiting for payment”
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I’m code-illiterate but I’ll try to explain our problem as best as I can.
Our site uses mollie for woocommerce to process purchases and renewal payments for our subscription service. The vast majority of our clients use Sepa Direct debit for this. However, since november 2021 users have increasingly failed to renew. Where before a mollie direct debit order was created (which could then either succeed or fail), these days they oftentimes don’t even get to that step. On the back-end of the site we can read that a “manual renewal request has been made in attendance of client payment”, which had never occurred before. No Mollie orders are created when this happens. This ONLY happens with sepa direct debit, but not to all of them (we’ve had successful sepa debits via mollie just four days ago).
What are we doing wrong? I noticed a few other users had a similar issue but I’m surprised there are only so few — we’ve got over a hundred subscribers in wait for months. We’re on Mollie 7.04 right now.
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Hi there,
The problem is growing apace, our heap of customers in limbo increasing each week. In the meantime, I’ve been on the phone with the mollie support hotline. They’re convinced the problem is caused by woocommerce, not mollie, given that the payment orders are generated there and only processed by mollie. Seems plausible, but the woocommerce people sent me to mollie to get the problem fixed in the first place. I’ll see if they can make me any wiser.
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