Subscription plan – ID number problem

  • Resolved marcoalonso

    (@pigipitam)


    7 years, 1 month ago

    Hello,

    I’m trying to use your plugin regarding subscription plans with Stripe.

    I selected the relevant type of product (wsspg subscription product) but when I add and save the ID number of the Stripe plan, this ID isn’t identified and I can read in the input box: NOSUCH:numberid.

    But this is the right ID… I precise that the Stripe key are good also.

    Thank you for your help.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author wsspg

    (@wsspg)

    7 years, 1 month ago

    I’m sorry to hear that you’re having trouble with Wsspg, let’s see if we can get it to work for you.

    If I could just ask you to re-verify a few settings:

    • that the API keys are correct,
    • that the plugin mode (either ‘live’ or ‘test’) matches the mode that is set in the Stripe dashboard,
    • that the Plan ID matches exactly, without leading or trailing whitespace,
    • that the Plan ID is entered, not the Plan Name.

    Thank you for using Wsspg! Please let me know if this solves the issue.

    Thread Starter marcoalonso

    (@pigipitam)

    7 years, 1 month ago

    All ID and keys were good. But not sure for the test/live mode, I’ll try.

    Thread Starter marcoalonso

    (@pigipitam)

    7 years, 1 month ago

    Ok, it’s not working with the TEST mode, but it’s ok with the Live one. Thank you !
    I think it’ll be great to let it work with the test mode…
    Thank you for your work.

    Plugin Author wsspg

    (@wsspg)

    7 years, 1 month ago

    Thank you for using Wsspg! If you have a spare moment, please consider giving it a rating.

    treebes

    (@treebes)

    7 years ago

    Hi, we have the same issue; but it doesn’t work in test or in live mode either. We have contacted stripe support and they confirm that the ids are correct, the keys are working for only one id product; but not for the rest of the products

    Plugin Author wsspg

    (@wsspg)

    7 years ago

    Hello, sorry to hear that you’re having trouble with Wsspg !

    This thread has been marked resolved; please consider making a new thread where we can address your issue specifically.

    Thank you for using Wsspg !

Viewing 6 replies - 1 through 6 (of 6 total)
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