Title: subscription not working
Last modified: April 3, 2019

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# subscription not working

 *  Resolved [nathangeorge1](https://wordpress.org/support/users/nathangeorge1/)
 * (@nathangeorge1)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/subscription-not-working-15/)
 * Hello, thanks for the great app!
 * It seems although I have added the Live Publishable API key, Live Secret API 
   key, and created a subscription button with the appropriate Plan ID, every time
   I try to submit payment info, it redirects to the Error URL and the Stripe dashboard
   shows an error.
 * My Plan ID starts with “plan_”
 * Thanks,
    Nathan
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsubscription-not-working-15%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Nicolas Figueira](https://wordpress.org/support/users/nahuelmahe/)
 * (@nahuelmahe)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/subscription-not-working-15/#post-11390315)
 * Hello Nathan,
 * Thank you for using Direct Stripe.
 * Could you share the error returned in Stripe logs ?
 * The link shared is inaccessible, there is a PHP fatal error returned from a file
   in advanced cache.
 * Kind regards,
 * Nicolas
 *  Thread Starter [nathangeorge1](https://wordpress.org/support/users/nathangeorge1/)
 * (@nathangeorge1)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/subscription-not-working-15/#post-11391446)
 * It’s all working now.
 * I actually read that error code and realized something interesting: although 
   I was using the Plan ID in the WordPress settings, it didn’t work on my live 
   website until I went to the page, deleted the button, added the button back in,
   and updated.
    -  This reply was modified 7 years, 1 month ago by [nathangeorge1](https://wordpress.org/support/users/nathangeorge1/).
 *  Plugin Author [Nicolas Figueira](https://wordpress.org/support/users/nahuelmahe/)
 * (@nahuelmahe)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/subscription-not-working-15/#post-11396191)
 * Thanks for letting me know [@nathangeorge1](https://wordpress.org/support/users/nathangeorge1/)
 * Kind regards,

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘subscription not working’ is closed to new replies.

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 * 3 replies
 * 2 participants
 * Last reply from: [Nicolas Figueira](https://wordpress.org/support/users/nahuelmahe/)
 * Last activity: [7 years, 1 month ago](https://wordpress.org/support/topic/subscription-not-working-15/#post-11396191)
 * Status: resolved