Title: Subscription not working
Last modified: September 9, 2018

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# Subscription not working

 *  Resolved [camourey](https://wordpress.org/support/users/camourey/)
 * (@camourey)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/subscription-not-working-11/)
 * Bonjour Nicolas,
 * Merci pour ton plug-in qui j’en suis sur, va super bien marcher ! Mais en attendant,
   k’ai testé et re-testé avant de te contacter, mais rien ne bouge : cela reste
   bloqué a “en cours” et rien ne se passe… j’ai testé en live et en test,mais rien.
   Sur stripe je n’ai rien non plus, ca crée un log mais pas d’info d’erreur spécifique….
   Merci de ton aide !
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsubscription-not-working-11%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Nicolas Figueira](https://wordpress.org/support/users/nahuelmahe/)
 * (@nahuelmahe)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/subscription-not-working-11/#post-10672669)
 * Bonjour [@camourey](https://wordpress.org/support/users/camourey/),
 * Peux-tu partager le message des logs dans Stripe ?
 * Tu le trouveras après avoir cliqué sur le log sous l’intitulé “Response body”
   puis message.
 *  [fitreferee](https://wordpress.org/support/users/fitreferee/)
 * (@fitreferee)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/subscription-not-working-11/#post-10702184)
 * Hello,
 * I’m having the same issue. When I go to make a subscription button, the loading
   icon is forever spinning. It does not save.
 * I have no logs that I can show you.
 *  Plugin Author [Nicolas Figueira](https://wordpress.org/support/users/nahuelmahe/)
 * (@nahuelmahe)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/subscription-not-working-11/#post-10703839)
 * Hello [@fitreferee](https://wordpress.org/support/users/fitreferee/),
 * Thank you for using Direct Stripe.
 * I’m not sure it is the same issue, I understand that you are unable to save/create
   a new button, is that correct ?
 * Could you try again after disabling other plugins and switching to default twentyseventeen
   theme ?
 * Could you test with the browser’s console open and report the erros that appear?
   [https://webmasters.stackexchange.com/questions/8525/how-do-i-open-the-javascript-console-in-different-browsers](https://webmasters.stackexchange.com/questions/8525/how-do-i-open-the-javascript-console-in-different-browsers)
 * I hope this will help, let me know,
 * Nicolas

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Subscription not working’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/direct-stripe_7787ff.svg)
 * [Direct Stripe](https://wordpress.org/plugins/direct-stripe/)
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 * 3 replies
 * 3 participants
 * Last reply from: [Nicolas Figueira](https://wordpress.org/support/users/nahuelmahe/)
 * Last activity: [7 years, 8 months ago](https://wordpress.org/support/topic/subscription-not-working-11/#post-10703839)
 * Status: resolved