Support » Fixing WordPress » Subscription not appearing

  • Resolved techmedx


    I just discovered some problems with my Woocommerce and Subscriptions. When I look at my subscriptions it says I have 198, but it only lists 6 on the “ALL” screen. Each screen list some subscriptions, but not all. When I search for a known client they do appear.

    Also if I try to create a new product attached to a subscription, after hitting “update” the product reverts to a “simple product” instead of a “simple subscription”. I have a feeling there is some corruption, but want to find out what others thought before proceeding.

    It looks like Woo is OK (I see all order placed and can create new simple products), but a subscription that was planed to hit this morning does not show up in “Orders”.

    To my knowledge everything was working before I upgraded the plugin and Word Press last night (the last time I actively looked at the subscriptions was about a week ago, but the last processed “order” was yesterday). I updated the plug-ins and added Divi Builder to make the store page nicer. When I went to add new products is when I began to notice the issues.

    Thanks for any and all advice.

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