Support » Plugin: Better Follow Button for Jetpack » Subscription Mgmt Error

  • I followed instructions to set up the follow button when I tested it with my personal email I received this message. Shouldn’t this work for anyone who wants to follow the blog and not only those with WordPress accounts?

    “Your subscription could not be activated. It may have expired, or the email address you subscribed with is not attached to your WordPress.com account.

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  • Plugin Author antonpug

    (@antonpug)

    Hello,

    The actual subscription process is handled by JetPack/WordPress.com service – this plugin merely ties into that service. Have you tried using that email in JetPack’s subscription widget? I’d be curious if you see the same error. I would try a few things:

    1) Add JetPack subscription widget to your page and try using that to see if you get the same error. If you do, contact JetPack support as it is a JetPack issue.

    2) Logout of the dashboard, clear your cache, open your website and try subscribing that way.

    3) Use a different email to test with.

    Would be curious to hear if you find a resolution. I’m not able to reproduce this defect on my end, but let me know if I can be of any more help.

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