Title: Subscription Mails not Received
Last modified: August 20, 2016

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# Subscription Mails not Received

 *  Resolved [Asif Mansoor](https://wordpress.org/support/users/infozonepk/)
 * (@infozonepk)
 * [13 years, 3 months ago](https://wordpress.org/support/topic/subscription-mails-not-received/)
 * Hello,
 * I do not get email alerts for new subscribers or any subscriber unsubscribe for
   Daily Email Digest.
 * I have selected the option to both.
 * Pleas help out.
 * Thanks,
 * Asif
 * [http://wordpress.org/extend/plugins/subscribe2/](http://wordpress.org/extend/plugins/subscribe2/)

Viewing 6 replies - 1 through 6 (of 6 total)

 *  [Matt Robinson](https://wordpress.org/support/users/mattyrob/)
 * (@mattyrob)
 * [13 years, 3 months ago](https://wordpress.org/support/topic/subscription-mails-not-received/#post-3436379)
 * [@asif](https://wordpress.org/support/users/asif/),
 * Install a WordPress mail logging plugin like one of these two:
 * [http://wordpress.org/extend/plugins/wp-mail-log/](http://wordpress.org/extend/plugins/wp-mail-log/)
 * [http://wordpress.org/extend/plugins/email-log/](http://wordpress.org/extend/plugins/email-log/)
 * And see if the emails are generated.
 * It may be that nobody has subscribed or unsubscribed yet or maybe you are not
   checking the email account of an administrator level user, only such users get
   email notifications for new and leaving subscribers.
 *  Thread Starter [Asif Mansoor](https://wordpress.org/support/users/infozonepk/)
 * (@infozonepk)
 * [13 years, 3 months ago](https://wordpress.org/support/topic/subscription-mails-not-received/#post-3436381)
 * Hello,
 * Some time it works and some time not. When I select only Subscribers Alerts it
   usually gives. But when i Select for both it do not sent me alert mail.
 * Un-subscription is not yet done as I have not given unsub method at interface.
   is it available?
 * Please help.
 * Thanks,
 * Asif
 *  [Matt Robinson](https://wordpress.org/support/users/mattyrob/)
 * (@mattyrob)
 * [13 years, 3 months ago](https://wordpress.org/support/topic/subscription-mails-not-received/#post-3436382)
 * [@asif](https://wordpress.org/support/users/asif/),
 * Have you installed the logging plugins? If it works sometimes than it’s unlikely
   to be an issue in the plugin code.
 * I don’t know what you mean asking “is it available?”, you just need to put an
   Unsubscribe page on your site from what you wrote before this question.
 *  Thread Starter [Asif Mansoor](https://wordpress.org/support/users/infozonepk/)
 * (@infozonepk)
 * [13 years, 3 months ago](https://wordpress.org/support/topic/subscription-mails-not-received/#post-3436383)
 * Hello,
 * I have installed it now and will check the logs. Further it happened after when
   some update the plugin. Before some days there was also some issues in updates.
   So may be due to this an email alert is not received.
 * The unsubscription button or option is available in this plugin for users to 
   unsub from digest?
 * It should be on every digest that is send on a specified time. SO please tell.
 * Thanks,
 * Asif
 *  Thread Starter [Asif Mansoor](https://wordpress.org/support/users/infozonepk/)
 * (@infozonepk)
 * [13 years, 3 months ago](https://wordpress.org/support/topic/subscription-mails-not-received/#post-3436384)
 * Hello,
 * I have just subscribed a user for digest. Lg Plugin record this activity but 
   Subscribe2 did not send me the alert mail that this user has subscribed for the
   digest. So where is the issue.
 * Alerts on Email ID are enabled from settings.
 * Thanks,
 * Asif
 *  [Matt Robinson](https://wordpress.org/support/users/mattyrob/)
 * (@mattyrob)
 * [13 years, 3 months ago](https://wordpress.org/support/topic/subscription-mails-not-received/#post-3436385)
 * [@asif](https://wordpress.org/support/users/asif/),
 * For people to unsubscribe you need to put the form on your site with the Unsubscribe
   button. It may already be on your site unless you have specifically put the form
   on there and hidden the Unsubscribe button.
 * also, if you got a new user and an email showed in the log then the plugin generated
   an email. The reason it wasn’t sent is down to something on your WordPress site
   or your sever, not the plugin. The plugin is generating the email as it shows
   in your log. Please take this up with your hosting provider.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Subscription Mails not Received’ is closed to new replies.

 * ![](https://ps.w.org/subscribe2/assets/icon-256x256.png?rev=2318630)
 * [Subscribe2 - Form, Email Subscribers & Newsletters](https://wordpress.org/plugins/subscribe2/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/subscribe2/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/subscribe2/)
 * [Active Topics](https://wordpress.org/support/plugin/subscribe2/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/subscribe2/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/subscribe2/reviews/)

 * 6 replies
 * 2 participants
 * Last reply from: [Matt Robinson](https://wordpress.org/support/users/mattyrob/)
 * Last activity: [13 years, 3 months ago](https://wordpress.org/support/topic/subscription-mails-not-received/#post-3436385)
 * Status: resolved