Support » Plugin: Comments - wpDiscuz » Subscription Issues v3.0.1

  • When attempting to click the green button in the comment notification bar, it takes me to a page with a “0” on it:
    http://www.mydomain.com/wp-admin/admin-ajax.php?action=addSubscription

    Also – are users automatically signed up for subscription when they post a comment now? If so, users are not being automatically notified of follow ups. If not, then it’s not intuitive for visitors. It looks like no matter what, a visitor who leaves a comment would be “subscribed” – and many of my site visitors will NOT want to get additional e-mails unless they specifically choose to. This will turn them off from even wanting to leave a comment.

    Is there a way to remove the notification bar “for all site visitors” and enable it for visitors who leave comments? As it is, in order to enable subscriptions AT ALL, that notification bar has to be visible at all times, which takes up more space than I care for. It would be great if it could appear in the pop down form once the user clicks in the comment box. That would save some space. None of my site visitors are going to subscribe to comments on a page, unless they themselves are commenting. If this were possible, it may also alleviate visitor anxiety regarding e-mail subscriptions.

    https://wordpress.org/plugins/wpdiscuz/

Viewing 14 replies - 1 through 14 (of 14 total)
  • PS – If I didn’t make it clear – subscriptions do not currently work AT ALL. No one is getting notified that they have been subscribed, and no one is getting followup notifications. And no one is able to enable subscriptions.

    Plugin Author gVectors Team

    (@gvectors-team)

    Hi brandon.w,
    Could you please send your website URL to support[at]wpdiscuz.com email address or leave it here. Pleaes make sure you’ve reset all caches and purged CDN.

    Sent.

    Not utilizing cache (via WordPress) and no CDN.

    Update from gVectors Team:

    Subscription sign up does not work for logged-in users. It is working for users who have not logged in.

    Plugin Author gVectors Team

    (@gvectors-team)

    Thank you brandon.w,
    Ok, we’re currently checking this issue on your website.

    Plugin Author gVectors Team

    (@gvectors-team)

    Ok, this issue is fixed, we just released 3.0.2 version please update

    Issue #1: Ok, subscriptions are now working properly. Thank you! PS – The e-mails are coming with the correct name and from address!! THANK YOU!

    From my original post, what about…

    #2: back end option to enable/disable automatic subscriptions for new users.

    #3: back end option to enable/disable the notification subscription bar for “all site visitors” (above comment form) AND option to enable/disable a notification subscription bar to the form pop down area (above the “post comment” button) for users who click inside the comment box. (This is useful for minimizing the vertical design of the comments area).

    Plugin Author gVectors Team

    (@gvectors-team)

    #2: back end option to enable/disable automatic subscriptions for new users.

    So you what an option which can subscribe users without even letting them know prior? We’ll add this on our to-do list.

    #3: back end option to enable/disable the notification subscription bar for “all site visitors” (above comment form) AND option to enable/disable a notification subscription bar to the form pop down area (above the “post comment” button) for users who click inside the comment box. (This is useful for minimizing the vertical design of the comments area).

    there options are already exist. Please see this screenshot: http://screencast.com/t/yNh0CUVC

    So you what an option which can subscribe users without even letting them know prior? We’ll add this on our to-do list.

    This was a feature in v2… I’m not actually sure that I like it, but I can see my site owners requesting this. It seems like the way it was in v2, you could set it as a default, and then the user would get a subscribe notification e-mail, without the user having to take an extra step of manually subscribing. This could be useful.

    there options are already exist. Please see this screenshot: http://screencast.com/t/yNh0CUVC

    Ok, let me clarify: I’d like to see the checkbox for “Notify of new replies to this comment” replaced with the comment subscription bar. It’s great that users can be notified of replies to that particular comment. But I’d rather have the user’s entire list of subscription options moved to this area, in place of that checkbox. This was also a built-in feature of v2. The subscription options were hidden BELOW the comment area. A link for subscription options was shown (pop down on click) to users who had clicked to type in the comment box and then the subscription options were only shown (pop down further on click) when the user clicked on that link. This was great, because it minimized the vertical design of the comments area, which is a selling point of the plugin.

    Plugin Author gVectors Team

    (@gvectors-team)

    This was a feature in v2… I’m not actually sure that I like it, but I can see my site owners requesting this. It seems like the way it was in v2, you could set it as a default, and then the user would get a subscribe notification e-mail, without the user having to take an extra step of manually subscribing. This could be useful.

    We can add this feature in near future releases.

    Ok, I see what you mean. The main reason we’ve moved those two subscription options to top bar is making wpDiscuz much more light and faster. As you can see, those options are not depends on certain comments. And we had to show those HTML lots of time in comment list. This was very heavy part in wpDiscuz 2. And this is very good optimization point in wpDiscuz 3.
    Also people could not subscribe to “all comments” and to “all replies to their” comments without making some comment, that was another very bad part of 2v UX.
    These two reason are very important, so we can’t revert back that. Hope you see what I mean.

    Plugin Author gVectors Team

    (@gvectors-team)

    Also please remove this CSS from style.css file

    #wpcomm .wpdiscuz-subscribe-form-option{
        width:80!important;
    }

    This value is dynamic for logged in and non-logged in users. It becomes 40% for guests, cuz there is another [email] field. Now it looks bad for guests.

    LOL! I’ve been testing random things to minimize the vertical design. I was just learning about the dynamic widths when you posted this 🙂

    I do understand your reason for not being able to revert. But minimal vertical design is a major selling point for my site owners, and they will not be happy that in order to accommodate a previous feature, we have to increase that vertical design.

    Since it is not possible to add subscribe options to the pop down (above the post comment button), rather than above the entire comments section, I am diligently testing alternatives to shrink that vertical design any way I can.

    Actually, I wish that instead of a subscription bar, there was a link in the logged in user line (“currently logged in as”) that said “Comment Subscription” – which, when clicked, would pop down the subscription bar, but it would otherwise stay hidden. That would be an ideal work around, too.

    Plugin Author gVectors Team

    (@gvectors-team)

    Ok, I see what you want. We’re currently working on some core functions, to allow people upgrade from v2 to v3 w/o comment optimization process. After releasing this important version we’ll take a look on this for sure.

Viewing 14 replies - 1 through 14 (of 14 total)
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