Membership 2
[resolved] Subscription Issues (3 posts)

  1. wahyu_anggg
    Posted 1 year ago #

    Hi all,

    when user paid for a subscription, it's work well but the user doesn't listed to any subscription plan and the payment status is pending.

    I am using single payment gateway.

    thank for any help :)


  2. David
    WPMU DEV Support Staff
    Posted 1 year ago #

    Hi @wahyu_anggg,

    I hope you're well today! :)

    Could I ask if you have a free subscription on your site? If so, when users signup for that free subscription, does that work just fine and they get the subscription added to them?

    Just to check also, are you using a Live or Sandbox account for testing the Single Payment gateway?

    Since the credentials for each mode (live/sandbox) are different, could you please verify you're using the correct credentials for the mode you're using?

    Looking forward to getting this sorted with ya! :)


  3. Hi @wahyu_anggg,

    Just checking back on this. Were you able to get that sorted? We'd love to assist if you're having any trouble with it still.

    Just let us know how we can help. :)


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