Title: Subscription Issue
Last modified: November 23, 2020

---

# Subscription Issue

 *  [lramos](https://wordpress.org/support/users/lramos/)
 * (@lramos)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/subscription-issue-4/)
 * Hi,
 * When a customer cancels an existing subscription their account is immediately
   downgraded to a free subscription even if the subscription they have is still
   active.
 * Let’s say that a customer bought a yearly subscription on 01/11/2020 that expires
   on 31/10/2021. If he cancels this subscription on 01/12/2020 his account is downgraded
   to a free account even though he still has 11 more months left in his subscription.
   He should remain as a premium user until 31/10/2021 and he should be downgraded
   only then.

The topic ‘Subscription Issue’ is closed to new replies.

 * ![](https://ps.w.org/wc-frontend-manager/assets/icon-256x256.jpg?rev=1800818)
 * [WCFM - Frontend Manager for WooCommerce](https://wordpress.org/plugins/wc-frontend-manager/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wc-frontend-manager/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wc-frontend-manager/)
 * [Active Topics](https://wordpress.org/support/plugin/wc-frontend-manager/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wc-frontend-manager/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wc-frontend-manager/reviews/)

## Tags

 * [subscription plans](https://wordpress.org/support/topic-tag/subscription-plans/)

 * 0 replies
 * 1 participant
 * Last reply from: [lramos](https://wordpress.org/support/users/lramos/)
 * Last activity: [5 years, 4 months ago](https://wordpress.org/support/topic/subscription-issue-4/)
 * Status: not resolved