Title: subscription form issues
Last modified: April 30, 2021

---

# subscription form issues

 *  Resolved [David Wickstead](https://wordpress.org/support/users/wicko/)
 * (@wicko)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/subscription-form-issues/)
 * We have ACYmailing on our site to build up our newsletter mailing list. This 
   has been working fine up until now. Latest update required us to signup for invisible
   recaptcha. We were getting a message to say the site was not registered to recaptcha
   which is it but not as invisible reaptcha as well.
    So not that we have registered
   and entered the details the error message has gone and the subscription form 
   can accept new details. But we are getting a red banner in the subscription area
   as we signup. I am not sure why as this would normally turn the entire subscription
   panel green saying you ahve subscribed. When I check the mailing list the new
   details have been added but a confirmation email is not sent. Perhaps this is
   the reasons for the red banner. This is confusing for customers who try to subscribe
   to our mailing list. What is the red banner and how can I make sure the subscription
   form is working and ACYmailing is sending out confirmation emails? regards Wicko
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsubscription-form-issues%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  [Alexandre – AcyMailing Newsletter Team](https://wordpress.org/support/users/alexacymailing/)
 * (@alexacymailing)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/subscription-form-issues/#post-14389111)
 * Hi,
 * Thanks for posting this here 😉
    This error seems to come from the confirmation
   email which isn’t being sent.
 * The error isn’t displayed so we probably need to find a solution and and release
   this fix in our upcoming version.
 * As we’ve received the access, we will have a look at the issue soon and post 
   the reply here 🙂

Viewing 1 replies (of 1 total)

The topic ‘subscription form issues’ is closed to new replies.

 * ![](https://ps.w.org/acymailing/assets/icon-256x256.png?rev=2912466)
 * [AcyMailing - An Ultimate Newsletter Plugin and Marketing Automation Solution for WordPress](https://wordpress.org/plugins/acymailing/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/acymailing/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/acymailing/)
 * [Active Topics](https://wordpress.org/support/plugin/acymailing/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/acymailing/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/acymailing/reviews/)

## Tags

 * [Newsletter Subscription](https://wordpress.org/support/topic-tag/newsletter-subscription/)

 * 1 reply
 * 2 participants
 * Last reply from: [Alexandre – AcyMailing Newsletter Team](https://wordpress.org/support/users/alexacymailing/)
 * Last activity: [4 years, 11 months ago](https://wordpress.org/support/topic/subscription-form-issues/#post-14389111)
 * Status: resolved