Title: Subscription – error confirmation email
Last modified: July 21, 2026

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# Subscription – error confirmation email

 *  [lucifer13](https://wordpress.org/support/users/lucifer13/)
 * (@lucifer13)
 * [2 weeks, 5 days ago](https://wordpress.org/support/topic/subscription-error-confirmation-email/)
 * Hello Mailpoet support team, and community,
 * I’m getting the following error message when I try to subscribe to our newsletter:
 * “There was an error when sending a confirmation email for your subscription. 
   Please contact the website owner.”
 * And I’m getting the following error message when I try to manually resend a confirmation
   Email:
 * “There was a problem with your sending method. Please check if your sending method
   is properly configured.”
 * We are using the free version of Mailpoet (we have a little less then 300 subscribers).
 * We are using Mailpoet as sending method; we have an account and it was validated;
   our activation key is valid.
 * The same email address is configure for sending “from” and “reply-to”.
 * What could be the problem? How could I solve it?
 * I thank you in advance for your help.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsubscription-error-confirmation-email%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Moderator [Support Moderator](https://wordpress.org/support/users/moderator/)
 * (@moderator)
 * [2 weeks, 4 days ago](https://wordpress.org/support/topic/subscription-error-confirmation-email/#post-18970476)
 * For pro or customer support, please contact the developer on their site. This
   includes pre-sales information or subscriptions, free or paid.
 * As the developer is aware, customers may not be supported on this site.
 * [https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products](https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products)

Viewing 1 replies (of 1 total)

The topic ‘Subscription – error confirmation email’ is closed to new replies.

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 * 1 reply
 * 1 participant
 * Last reply from: [Support Moderator](https://wordpress.org/support/users/moderator/)
 * Last activity: [2 weeks, 4 days ago](https://wordpress.org/support/topic/subscription-error-confirmation-email/#post-18970476)
 * Status: not resolved