Title: Subscription Error
Last modified: November 11, 2020

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# Subscription Error

 *  [themennice](https://wordpress.org/support/users/themennice/)
 * (@themennice)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/subscription-error-4/)
 * We recently connected the official Subscriptions plugin from WooCommerce and 
   set up a link to the gateway using XL NMI Gateway for WooCommerce. Regular transactions
   selling products are placed with no errors, however, when we try to sell a subscription,
   the customer receives an “ERROR PROCESSING CHECKOUT. PLEASE TRY AGAIN” error.
 * The logs from the plugin have the following information:
    2020-11-11T17:38:35
   +00:00 INFO 69.196.89.210 Exception in function: process_payment at Line: 413
   For order: 2667 as: Payment Token does not exist REFID:2461320011 2020-11-11T17:
   38:40+00:00 ERROR 69.196.89.210 Payment Token does not exist REFID:2461320011
 * There is a full log I could provide if needed too.
 * Please let me know if how I could fix it.
 * Denys
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsubscription-error-4%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [themennice](https://wordpress.org/support/users/themennice/)
 * (@themennice)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/subscription-error-4/#post-13651172)
 * I have looked into this issue deeper and it turns out when Tokenization is enabled
   and ‘Save to account’ checkmark is set during payment, the transaction fails 
   on all products, not just the subscription.
    I have also reached out to NMI support
   and they said that it appears that the plugin is trying to run a second transaction
   with the same payment token for some reason and that is why I was getting the
   error. But the payment token can only be used once.
 * I hope this helps, please let me know if you have any questions.
 * Denys
 *  Thread Starter [themennice](https://wordpress.org/support/users/themennice/)
 * (@themennice)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/subscription-error-4/#post-13651261)
 * The issue persists no matter if I use Direct Post API or Collect.js to make payments.
   Let me know what else I could try. Thank you in advance.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Subscription Error’ is closed to new replies.

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## Tags

 * [subscriptions](https://wordpress.org/support/topic-tag/subscriptions/)

 * 2 replies
 * 1 participant
 * Last reply from: [themennice](https://wordpress.org/support/users/themennice/)
 * Last activity: [5 years, 5 months ago](https://wordpress.org/support/topic/subscription-error-4/#post-13651261)
 * Status: not resolved