Support » Plugin: Paid Memberships Pro » Subscription Cancellation E-Mail

  • Resolved theawesomeladiesproject

    (@theawesomeladiesproject)



    Hello –

    I am having the same problem as these two posts:
    https://wordpress.org/support/topic/an-email-from-xxx/
    https://wordpress.org/support/topic/paypal-error-cancelling-subscription/

    but I am already using PayPal Express for payment.

    I can post more of the e-mail I received if necessary –
    Associated Order:
    MemberOrder::__set_state(array(
    ‘gateway’ => ‘paypalexpress’,
    ‘Gateway’ =>
    PMProGateway_paypalexpress::__set_state(array(
    ‘gateway’ => ‘paypalexpress’,
    ‘httpParsedResponseAr’ =>
    array (
    ‘TIMESTAMP’ => ‘2017-11-04T01:09:19Z’,
    ‘CORRELATIONID’ => ’66acf2e48403f’,
    ‘ACK’ => ‘Failure’,
    ‘VERSION’ => ‘72.0’,
    ‘BUILD’ => ‘39206242’,
    ‘L_ERRORCODE0’ => ‘11556’,
    ‘L_SHORTMESSAGE0’ => ‘Invalid profile status for cancel action; profile should be active or suspended’,
    ‘L_LONGMESSAGE0’ => ‘Invalid profile status for cancel action; profile should be active or suspended’,
    ‘L_SEVERITYCODE0’ => ‘Error’,
    ),
    )),

    Thank you

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Andrew

    (@andrewza)

    Hi there,

    Thank you for using Paid Memberships Pro.

    Were you previously using PayPal Standard and switched over to PayPal Express?

    theawesomeladiesproject

    (@theawesomeladiesproject)

    We have been running Paypal express since we opened the website for registration.

    Plugin Author Andrew

    (@andrewza)

    Thank you for this, does this happen with every user that tries to cancel or only some?

    We may need to debug this further for you, please feel free to open a thread on http://www.paidmembershipspro.com

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Subscription Cancellation E-Mail’ is closed to new replies.