Title: Subscription – Automatic Payment Last modified: May 17, 2017 --- # Subscription – Automatic Payment * [selfbuild123](https://wordpress.org/support/users/selfbuild123/) * (@selfbuild123) * [9 years ago](https://wordpress.org/support/topic/subscription-automatic-payment/) * When a customer buys a subscription, I would like it to be recurring automatically every 3 months but after conducting a test it defaulted to Manual Renewal which is not even enabled via settings/subscriptions. * We are using Stripe as our payment gateway. * Our site is currently live and there is no other site but this one. * Also, on the Status report, Subscriptions Mode has a red ‘X’ for staging. I followed the instructions on how to remove it via support page and was prompted to choose either ‘Quit nagging me (but don’t enable automatic payments)’ or ‘Enable automatic payments’. I clicked on ‘Enable automatic payments’ and nothing happens. It refreshes to the same prompt again time and time again. * Please help. * Thanks Mylo Viewing 5 replies - 1 through 5 (of 5 total) * [bryandouglashenry](https://wordpress.org/support/users/bryandouglashenry/) * (@bryandouglashenry) * [8 years, 12 months ago](https://wordpress.org/support/topic/subscription-automatic-payment/#post-9186960) * Hey Mylo I’ve got the same problem. Did you maybe find a solution? * Thanks, Bryan * Thread Starter [selfbuild123](https://wordpress.org/support/users/selfbuild123/) * (@selfbuild123) * [8 years, 12 months ago](https://wordpress.org/support/topic/subscription-automatic-payment/#post-9187033) * Hi Bryan….I received this from Woo Commerce support and it seemed to have fixed the issue…. * Subscriptions has indeed switched into the staging mode. As soon as Subscriptions detects the site URL has changed. This is to let the users create a test copy of the site for troubleshooting purposes without the risk of charging customers twice. Here is an article that explains the whole process: * [https://docs.woocommerce.com/document/subscriptions-handles-staging-sites/](https://docs.woocommerce.com/document/subscriptions-handles-staging-sites/) * Now if you’re using the same address already for a while and the subscriptions are still playing tricks, it’s possible that the site URL has been defined dynamically. We’ve seen cases where the following declaration added in wp-config.php file resulted in problems like yours: * define(‘WP_HOME’, ‘[https://’](https://’);. $_SERVER[‘SERVER_NAME’]); define(‘WP_SITEURL’, ‘[https://’](https://’);. $_SERVER[‘SERVER_NAME’]); If your config file contains a section like this, I would strongly suggest to replace the dynamic address with a static one. Here is an example: * define(‘WP_HOME’, ‘httsp://www.selfbuild.ie/’); define(‘WP_SITEURL’, ‘[https://www.selfbuild.ie/’](https://www.selfbuild.ie/’);); Once you do that, you can update the value of wc_subscriptions_siteurl on a secret options page. You can access it directly with this link: * When you’re there, please update the site address to the same one as in wp-config( in my example, [http://www.selfbuild.ie](http://www.selfbuild.ie), scroll to the very bottom and save). This should prevent dynamic address changes and keep the subscription in live mode from that point. * It’s also possible that WordFence is doing the same thing. You can test this by disabling WordFence and seeing if that helps. * I hope this helps. Please let us know if there is anything else we can help with! * Thank you, - This reply was modified 8 years, 12 months ago by [selfbuild123](https://wordpress.org/support/users/selfbuild123/). * Thread Starter [selfbuild123](https://wordpress.org/support/users/selfbuild123/) * (@selfbuild123) * [8 years, 12 months ago](https://wordpress.org/support/topic/subscription-automatic-payment/#post-9187045) * Received this from Woo Commerce support and it worked….basically there were 2 sites. One live, One testing/staging. See below… * Subscriptions has indeed switched into the staging mode. As soon as Subscriptions detects the site URL has changed. This is to let the users create a test copy of the site for troubleshooting purposes without the risk of charging customers twice. Here is an article that explains the whole process: * [https://docs.woocommerce.com/document/subscriptions-handles-staging-sites/](https://docs.woocommerce.com/document/subscriptions-handles-staging-sites/) * Now if you’re using the same address already for a while and the subscriptions are still playing tricks, it’s possible that the site URL has been defined dynamically. We’ve seen cases where the following declaration added in wp-config.php file resulted in problems like yours: * define(‘WP_HOME’, ‘[https://’](https://’);. $_SERVER[‘SERVER_NAME’]); define(‘WP_SITEURL’, ‘[https://’](https://’);. $_SERVER[‘SERVER_NAME’]); If your config file contains a section like this, I would strongly suggest to replace the dynamic address with a static one. Here is an example: * define(‘WP_HOME’, ‘httsp://www.selfbuild.ie/’); define(‘WP_SITEURL’, ‘[https://www.selfbuild.ie/’](https://www.selfbuild.ie/’);); Once you do that, you can update the value of wc_subscriptions_siteurl on a secret options page. You can access it directly with this link: * [http://www.yoursite.com/wp-admin/options.php](http://www.yoursite.com/wp-admin/options.php) * When you’re there, please update the site address to the same one as in wp-config( in my example, [http://www.yoursite.com](http://www.yoursite.com), scroll to the very bottom and save). This should prevent dynamic address changes and keep the subscription in live mode from that point. * I hope this helps. - This reply was modified 8 years, 12 months ago by [selfbuild123](https://wordpress.org/support/users/selfbuild123/). * Thread Starter [selfbuild123](https://wordpress.org/support/users/selfbuild123/) * (@selfbuild123) * [8 years, 12 months ago](https://wordpress.org/support/topic/subscription-automatic-payment/#post-9187053) * Received this from Woo Commerce support and it worked….basically there were 2 sites. One live, One testing/staging. See below… * Subscriptions has indeed switched into the staging mode. As soon as Subscriptions detects the site URL has changed. This is to let the users create a test copy of the site for troubleshooting purposes without the risk of charging customers twice. Here is an article that explains the whole process: * [https://docs.woocommerce.com/document/subscriptions-handles-staging-sites/](https://docs.woocommerce.com/document/subscriptions-handles-staging-sites/) * Now if you’re using the same address already for a while and the subscriptions are still playing tricks, it’s possible that the site URL has been defined dynamically. We’ve seen cases where the following declaration added in wp-config.php file resulted in problems like yours: * define(‘WP_HOME’, ‘[https://’](https://’);. $_SERVER[‘SERVER_NAME’]); define(‘WP_SITEURL’, ‘[https://’](https://’);. $_SERVER[‘SERVER_NAME’]); If your config file contains a section like this, I would strongly suggest to replace the dynamic address with a static one. Here is an example: * define(‘WP_HOME’, ‘httsp://www.selfbuild.ie/’); define(‘WP_SITEURL’, ‘[https://www.selfbuild.ie/’](https://www.selfbuild.ie/’);); Once you do that, you can update the value of wc_subscriptions_siteurl on a secret options page. You can access it directly with this link: * [http://www.yoursite.com/wp-admin/options.php](http://www.yoursite.com/wp-admin/options.php) * When you’re there, please update the site address to the same one as in wp-config( in my example, [http://www.yoursite.com](http://www.yoursite.com), scroll to the very bottom and save). This should prevent dynamic address changes and keep the subscription in live mode from that point. * [bryandouglashenry](https://wordpress.org/support/users/bryandouglashenry/) * (@bryandouglashenry) * [8 years, 12 months ago](https://wordpress.org/support/topic/subscription-automatic-payment/#post-9187568) * Thanks – didn’t work for me. * My tech team will work on it tomorrow – with the help of the payment gateway integrators. Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Subscription – Automatic Payment’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) ## Tags * [subscriptions](https://wordpress.org/support/topic-tag/subscriptions/) * 7 replies * 2 participants * Last reply from: [bryandouglashenry](https://wordpress.org/support/users/bryandouglashenry/) * Last activity: [8 years, 12 months ago](https://wordpress.org/support/topic/subscription-automatic-payment/#post-9187568) * Status: not resolved