Support » Plugin: Klarna Checkout for WooCommerce » Subscription and gift cards

  • skauern

    (@skauern)


    Have you come up with a solution to the problem when a customer uses a gift card when a subscription is created? This means that the first order will be NOK 0,- and that customers are not be able to enter payment information or getting error. We want to use one payment provider, but now to use 2 because of this problem.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor Krokedil

    (@krokedil)

    Hi skauern,

    This is something that we will have to do more testing around. To do more testing regarding this we will need to know what type of gift card plugin and what version you are using and also the version of the Klarna Checkout plugin. You can send it to support@krokedil.se

    Best Regards,
    Kristian Andersson

    lykkelig

    (@lykkelig)

    It’s the same problem with regular WooCommerce discount codes. If a discount makes the first subscription fee 0 then only customers who are approved for Klarna invoice will be able to complete checkout (as the payment method selector does not show most of the time). Other customers are rejected and unable to enter their card info for automatic billing uponon renewal.

    Plugin Contributor Krokedil

    (@krokedil)

    Hi lykkelig,

    We are aware of this problem also existing on regular WooCommerce discounts. We have contacted Klarna regarding this and their engineers are looking into it.

    Best Regards,
    Kristian Andersson

    Awesome, thanks @krokedil! Let’s hope it gets sorted soon.

    Plugin Contributor Krokedil

    (@krokedil)

    Hi,

    We got a reply from Klarna now regarding this. They answer: “This is by design and is supposed to happen. We do not support order that have 0 amount. The lowest amount we accept is 1 SEK”.

    ​For users to be able to choose a payment option in the checkout, the minimun amount have to be 1(kr).

    ​We tested ourselves with 0 kr order amount and in those cases where no payment methods was shown, it was defaulting to invoice in Klarnas system.

    Best Regards,
    Kristian Andersson

    That makes sense for normal orders, @krokedil, but with recurring payments it’s fairly common to start with a free trial. Customers should still be able to set up their payments to keep things in line with the smoooth payments advertised.

    It does not make sense to reject all customers who aren’t eligible for Klarna invoice by default just because the first payment is 0. Forcing the invoice option (for those who qualify) without notifying the customer may not be the best practice either. This is probably worth further discussion with Klarna.

Viewing 6 replies - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.