Support » Plugin: Newsletter for WordPress - AcyMailing Newsletter » Subscription administration section

  • Resolved wotan6891

    (@wotan6891)


    The button that says “manage subscription” is not working, and therefore a subscription list for the subscriber is not chosen.

Viewing 10 replies - 1 through 10 (of 10 total)
  • Hi @wotan6891,

    What do you mean by “It is not working”?
    Is there an error displayed? A JS one maybe in your browser console?

    Could you please share a screencast so we can see what’s going on?

    Please share as many details as possible so we can try to understand 🙂

    Regards,
    Alex

    Thread Starter wotan6891

    (@wotan6891)

    hello.

    it does not give any error text. just clicking the button doesn’t work.

    The window to select a subscription list will no longer open.

    Cheers,

    Thank you

    Hi,

    That’s strange. Unfortunately we don’t manage to reproduce the issue.
    Maybe you can contact us using our contact form on our website? We will have a closer look at it and then update this thread with some additional information once the issue is solved.

    Please don’t forget to mention this thread URL when you contact us 🙂

    Regards,
    Alex

    Thread Starter wotan6891

    (@wotan6891)

    Hello,

    there I show how far I can go

    attached images

    Thank you

    https://snipboard.io/RFgJ41.jpg

    https://snipboard.io/26cj5I.jpg

    Hi,

    Unfortunately we’re not able to reproduce the issue with the button. It is perfectly working on our test websites.

    I think the best solution is definitely to contact us using our contact form so we can have a closer look.

    As regards the fist screenshot, if you don’t see the blue circles then that’s because those users are not subscribed to this specific list 🙂

    Please use our contact form so we can provide with a better help 🙂

    Thread Starter wotan6891

    (@wotan6891)

    hello,

    When clicking on the “Manage Subscription” button is the problem.
    because that button doesn’t work.

    I have cleared the cache of the server, and the browser, and the problem continues.

    https://snipboard.io/26cj5I.jpg

    Thread Starter wotan6891

    (@wotan6891)

    “Manage Subscription” = “Administrar Suscripcion”

    Hi,

    Yes we understand this. And we think it’s due to an incompatibility with another plugin or a Javascript issue.

    We tried to reproduce the problem on our sites but we couldn’t make it.
    So that’s why we would need you to contact us directly so we can have a look at your website and see what’s going on 🙂

    We really would like to help but I can’t find the problem from a screenshot. I need to access your website to find the issue.

    So please open a ticket on our website so we can have a look 🙂

    Thread Starter wotan6891

    (@wotan6891)

    Hello,
    
    I was right, the problem was a plugin.
    
    here I put the link of the plugin that affects the button "Administrar Suscripción"
    
    Thanks.
    
    Cheers

    https://wordpress.org/plugins/disable-welcome-messages-and-tips/

    Hi,

    Such a great news! Thanks for letting us know 🙂

    Regards,
    Alex

Viewing 10 replies - 1 through 10 (of 10 total)
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