Title: Subscribing Problem
Last modified: August 21, 2016

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# Subscribing Problem

 *  Resolved [Matt Blank](https://wordpress.org/support/users/mattblank/)
 * (@mattblank)
 * [12 years, 9 months ago](https://wordpress.org/support/topic/subscribing-problem/)
 * Hi!
 * If someone tries to subscribe, they get this error:
 * `Fatal error: Class 'NewsletterSubscription' not found in /homepages/23/d114236907/
   htdocs/mjwn2013/wp-content/plugins/newsletter/do/subscribe.php on line 9`
 * See on this page: [http://www.mjworld.net/fan-club/](http://www.mjworld.net/fan-club/)
 * Any ideas?
    Matt
 * [http://wordpress.org/plugins/newsletter/](http://wordpress.org/plugins/newsletter/)

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [Stefano Lissa](https://wordpress.org/support/users/satollo/)
 * (@satollo)
 * [12 years, 9 months ago](https://wordpress.org/support/topic/subscribing-problem/#post-4116471)
 * Very odd, try to delete and reinstall the plugin. It seems a class is missing.
 *  Thread Starter [Matt Blank](https://wordpress.org/support/users/mattblank/)
 * (@mattblank)
 * [12 years, 9 months ago](https://wordpress.org/support/topic/subscribing-problem/#post-4116476)
 * Thanks for the reply!
 * If I do this, would I lose all subscribers (I have nearly 15k stored). I tried
   to export it, but that too brought up a PHP error 🙁
 *  Plugin Author [Stefano Lissa](https://wordpress.org/support/users/satollo/)
 * (@satollo)
 * [12 years, 9 months ago](https://wordpress.org/support/topic/subscribing-problem/#post-4116479)
 * No, of course you won’t loose anything. Just to know, when WP updates a plugin,
   it delete the plugin.
 *  Thread Starter [Matt Blank](https://wordpress.org/support/users/mattblank/)
 * (@mattblank)
 * [12 years, 9 months ago](https://wordpress.org/support/topic/subscribing-problem/#post-4116490)
 * Hi Stefano,
 * I’ve deleted it and re-installed it…alas problem still persists 🙁
 * Matt
 *  Thread Starter [Matt Blank](https://wordpress.org/support/users/mattblank/)
 * (@mattblank)
 * [12 years, 9 months ago](https://wordpress.org/support/topic/subscribing-problem/#post-4116491)
 * Ah wait! Ignore me. I have a Plugin Filter thing on, to reduce all the plugins
   that load. Though I had it activated for that page, I had it turned off elsewhere,
   so it wouldn’t have called in the relevant files. So I’ve turned it on globally.
 * Sorry about that!
 * Matt

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Subscribing Problem’ is closed to new replies.

 * ![](https://ps.w.org/newsletter/assets/icon-256x256.png?rev=1052028)
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 * 5 replies
 * 2 participants
 * Last reply from: [Matt Blank](https://wordpress.org/support/users/mattblank/)
 * Last activity: [12 years, 9 months ago](https://wordpress.org/support/topic/subscribing-problem/#post-4116491)
 * Status: resolved