Title: Subscribers missing information
Last modified: November 22, 2016

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# Subscribers missing information

 *  [MichelleVM](https://wordpress.org/support/users/michellevm/)
 * (@michellevm)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/subscribers-missing-information/)
 * Hi,
    1. I’m trying to figure out why when exporting my subscribers as CSV file,
   some have certain details and some not. details like: country, IP address, Name
   and more… so my question is, why it happens? I checked the sign up forms, all
   the same.
 * 2. How can I segment my mailing lists according to a certain detail? for example,
   according to country.
 * Would appreciate your prompt response.
    Thank you! Michelle 🙂

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Wysija](https://wordpress.org/support/users/wysija/)
 * (@wysija)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/subscribers-missing-information/#post-8507654)
 * Hi,
 * To create a new list based on a custom field, you will need to export it to a
   CSV and filter it in Excel for example and import your subscribers back to a 
   new list.
 * If you imported subscribers in the past they could’ve come with some custom fields.
   So the custom fields are not present o n all subscribers.
 *  Thread Starter [MichelleVM](https://wordpress.org/support/users/michellevm/)
 * (@michellevm)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/subscribers-missing-information/#post-8520041)
 * Hi,
    Thanks for your response. I didn’t understand from your answer **what determine
   if MailPoet collects data** like country. It is really important for me to understand
   so that I know where I was mistaken. I need this information collected.
 * Thanks
    Michelle
 *  Thread Starter [MichelleVM](https://wordpress.org/support/users/michellevm/)
 * (@michellevm)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/subscribers-missing-information/#post-8572008)
 * hello?

Viewing 3 replies - 1 through 3 (of 3 total)

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## Tags

 * [segment](https://wordpress.org/support/topic-tag/segment/)
 * [subscribers](https://wordpress.org/support/topic-tag/subscribers/)

 * 3 replies
 * 2 participants
 * Last reply from: [MichelleVM](https://wordpress.org/support/users/michellevm/)
 * Last activity: [9 years, 3 months ago](https://wordpress.org/support/topic/subscribers-missing-information/#post-8572008)
 * Status: not resolved