Title: Subscribers Missing After Updating Plugin
Last modified: October 22, 2025

---

# Subscribers Missing After Updating Plugin

 *  Resolved [amwiseinternet](https://wordpress.org/support/users/amwiseinternet/)
 * (@amwiseinternet)
 * [9 months, 2 weeks ago](https://wordpress.org/support/topic/subscribers-missing-after-updating-plugin/)
 * After updating the plugin from version 2.0.3 to the latest release, all previously
   recorded subscribers appear to be missing.
   I understand that updates between 
   2.0.3 and the current version introduced a new data structure for subscriptions,
   and that a background migration task is meant to convert legacy data to the new
   model. However, I’m not seeing any scheduled cron actions or events related to
   this migration, and several hours later, no subscribers have reappeared.Is there
   a way to manually trigger the migration process? Alternatively, is there an intermediary
   version we need to install first to ensure the migration runs correctly?

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [sangi00](https://wordpress.org/support/users/sangi00/)
 * (@sangi00)
 * [9 months, 2 weeks ago](https://wordpress.org/support/topic/subscribers-missing-after-updating-plugin/#post-18690413)
 * Hello [@amwiseinternet](https://wordpress.org/support/users/amwiseinternet/) ,
 * Thanks for reaching out, and we’re sorry to hear that you’re experiencing an 
   issue with the subscriber data after the migration.
 * As you mentioned, you updated the plugin from version **2.0.3** to the latest
   release. Please note that **2.0.3** is quite an old version, and several structural
   changes have been introduced in the plugin since then. While the migration process
   is designed to handle these changes and migrate all subscriber data accordingly,
   it seems that it did not complete successfully on your setup.
 * To assist you further with this migration and help ensure your subscriber data
   is properly restored, we kindly request you to contact our team[ here](https://notifima.com/contact-us/).
   They’ll guide you through the upgrade process and help you complete the migration.
    -  This reply was modified 9 months, 2 weeks ago by [sangi00](https://wordpress.org/support/users/sangi00/).
 *  Thread Starter [amwiseinternet](https://wordpress.org/support/users/amwiseinternet/)
 * (@amwiseinternet)
 * [9 months, 2 weeks ago](https://wordpress.org/support/topic/subscribers-missing-after-updating-plugin/#post-18696151)
 * Hi [@sangi00](https://wordpress.org/support/users/sangi00/),
   I reached out to
   your team at the link provided but haven’t received anything further. I have 
   tried multiple versions of the plugin, 2.3.0 seems to be the highest version 
   that retains the subscribers (although it appears the subscribers have now been
   duplicated from upgrading/downgrading the plugin). 2.5.x versions all appear 
   to be broken in the administration with the settings being inaccessible. 3.0.5
   is still missing the subscribers, is there an action I can trigger to start the
   migration (and potentially clean up duplicates)?
 *  Plugin Support [sangi00](https://wordpress.org/support/users/sangi00/)
 * (@sangi00)
 * [9 months, 2 weeks ago](https://wordpress.org/support/topic/subscribers-missing-after-updating-plugin/#post-18696165)
 * Hello [@amwiseinternet](https://wordpress.org/support/users/amwiseinternet/) ,
 * We sincerely apologize for the delay in our response. Our team discovered that
   your email had unfortunately landed in the spam folder, which caused the delay.
 * However, our team has now replied to your message. Kindly check your inbox and
   get back to us there at your convenience.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Subscribers Missing After Updating Plugin’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-product-stock-alert/assets/icon-256x256.gif?
   rev=3323952)
 * [Notifima – WooCommerce Stock Manager, Inventory Management, Waitlist](https://wordpress.org/plugins/woocommerce-product-stock-alert/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-product-stock-alert/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-product-stock-alert/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-product-stock-alert/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-product-stock-alert/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-product-stock-alert/reviews/)

 * 5 replies
 * 2 participants
 * Last reply from: [sangi00](https://wordpress.org/support/users/sangi00/)
 * Last activity: [9 months, 2 weeks ago](https://wordpress.org/support/topic/subscribers-missing-after-updating-plugin/#post-18696165)
 * Status: resolved