Support » Fixing WordPress » Subscribers can’t login to website

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  • The other option you can enter manually as Admin. The Admin role can add the subscribers name and info and reset the password for them.

    Thread Starter Tom

    (@chapteradmin)

    Thanks, I did manually enter all the users and want to have the user change the random password to something they would like. Problem is when they change the password they can only login by going to the website, using the login link provided when one changes the password does not work. On top of that there is no way I can include instructions on how to login in the email the site sends out. I could send everyone an email but that seems a bit cumbersome.

    Talk about cumbersome, subscribers should be able to register themselves, have be approve the registration and then login without a problem. That does not happen and is why I had to manually enter every user.

    Thread Starter Tom

    (@chapteradmin)

    Hi,

    Because people had problems logging in, I manually registered all 64 members of our chapter through the WP “add a new member form”. That form sends a random password the registered user can change. When the user changes the password they get a link to login using the new password. It is at this point the user gets blocked. Not sure if WP or Word Fence is blocking the user and have posted this on the WF help forum too.

    The user can only login after they change the random password if they go to our website. If they use the link to login with the new password they get blocked. Using the WP login form may not be the problem. Registered users cannot login because, I think, WF blocks them. Even I, the admin, get blocked!

    The WP new member form has a TOS check box. What is it for? I thought it would send the new user our TOS so I put they must login by going to the website in our TOS but the form does not send our TOS to new users.

    Thanks,

    Tom

Viewing 3 replies - 1 through 3 (of 3 total)
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