Title: Subscribers cannot remove from a list
Last modified: August 30, 2016

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# Subscribers cannot remove from a list

 *  Resolved [Synadren](https://wordpress.org/support/users/synadren/)
 * (@synadren)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/subscribers-cannot-remove-from-a-list/)
 * I have an issue with the plugin : when a subscriber click on the button “remove”
   in the management page, a black screen appear, and I can remove it.
 * (Here is a screenshot of what happen exactly) :
    [http://img15.hostingpics.net/pics/469480Capturedcran20150825202059.png](http://img15.hostingpics.net/pics/469480Capturedcran20150825202059.png)
 * And here is the link of the website
    [http://www.keeplink.com/](http://www.keeplink.com/)
 * Thanks for your help
 * [https://wordpress.org/plugins/newsletters-lite/](https://wordpress.org/plugins/newsletters-lite/)

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Thread Starter [Synadren](https://wordpress.org/support/users/synadren/)
 * (@synadren)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/subscribers-cannot-remove-from-a-list/#post-6475683)
 * I still have the issue. No one has any clue ?
 *  Plugin Author [Tribulant Software](https://wordpress.org/support/users/contrid/)
 * (@contrid)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/subscribers-cannot-remove-from-a-list/#post-6475700)
 * [@synadren](https://wordpress.org/support/users/synadren/)
 * Thank you for your post and sorry for the delay in getting back to you.
 * We identified the problem here…
 * Certain Javascript only loads for the Manage Subscriptions page when the current
   post/page ID being viewed matches the post/page ID setting under Newsletters 
   > Configuration > Subscribers > Subscriber Management Section.
 * The issue is most likely that the Manage Subscriptions page you’re viewing does
   not have the same ID as the one configured there then you can just fill in it’s
   ID into that setting.
 * In the meanwhile, we’ve improved this in the latest development of the Newsletter
   plugin to always render and provide that Javascript wherever the `[newsletters_management]`
   shortcode is present. We’ll include this improvement into the upcoming update.
 * That will resolve the problem if the Manage Subscriptions page changes for any
   reason or in case a duplicate was manually created.
 *  Thread Starter [Synadren](https://wordpress.org/support/users/synadren/)
 * (@synadren)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/subscribers-cannot-remove-from-a-list/#post-6475702)
 * Thank you for your answer
 * I checked the ID of the Manage Subscriptions page, but it’s the same as the one
   in the Subscriber Management Section…
 *  Plugin Author [Tribulant Software](https://wordpress.org/support/users/contrid/)
 * (@contrid)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/subscribers-cannot-remove-from-a-list/#post-6475703)
 * [@synadren](https://wordpress.org/support/users/synadren/)
 * Ok so the ID of the post/page is exactly the same as the value in the setting
   under Newsletters > Configuration > Subscribers > Subscriber Management Section?
 * Then the other reason could be a missing `wp_footer()` function in your WordPress
   theme’s `footer.php` file. Or I think you had a ticket and there was a fatal 
   error at the bottom of the Manage Subscriptions page, cutting off the footer.
 *  Thread Starter [Synadren](https://wordpress.org/support/users/synadren/)
 * (@synadren)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/subscribers-cannot-remove-from-a-list/#post-6475704)
 * Exactly the same yes, the ID is 22
 * Here is my `footer.php` file, I’ve never change anything inside :
    [http://img11.hostingpics.net/pics/436886Capturedcran20150828161537.png](http://img11.hostingpics.net/pics/436886Capturedcran20150828161537.png)
 * And nothing cut the footer at the bottom of the Manage Subscriptions page
    [http://img11.hostingpics.net/pics/288891Capturedcran20150828162223.png](http://img11.hostingpics.net/pics/288891Capturedcran20150828162223.png)
 *  Plugin Author [Tribulant Software](https://wordpress.org/support/users/contrid/)
 * (@contrid)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/subscribers-cannot-remove-from-a-list/#post-6475709)
 * [@synadren](https://wordpress.org/support/users/synadren/)
 * Sorry to hear… I’ll continue to help with this.
 * Since you had a ticket, can you please post a reply on it?
    Then we’ll have to
   check why that Javascript isn’t loading as it should.

Viewing 6 replies - 1 through 6 (of 6 total)

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## Tags

 * [javascript error](https://wordpress.org/support/topic-tag/javascript-error/)
 * [manage subscriptions](https://wordpress.org/support/topic-tag/manage-subscriptions/)
 * [remove](https://wordpress.org/support/topic-tag/remove/)

 * 6 replies
 * 2 participants
 * Last reply from: [Tribulant Software](https://wordpress.org/support/users/contrid/)
 * Last activity: [10 years, 8 months ago](https://wordpress.org/support/topic/subscribers-cannot-remove-from-a-list/#post-6475709)
 * Status: resolved