Support » Plugin: Genesis eNews Extended » Subscribers aren't showing in Mailchimp

  • Resolved nikkiva

    (@nikkiva)


    Hello

    I have set up a form on my client’s website and from a user perspective everything works absolutely fine. Confirmation emails are received and to a client you would think you had subscribed successfully.

    The odd thing is however that the list shows 0 subscribers in the Mailchimp dashboard. You can’t send any emails to them and the subscribers will only show up on the list if they either:

    a) click to update their profile (which lets face it they will only do if any information has changed)
    or b) unsubscribe from the list – they then show up in the system.

    Can you help me pin point what has gone wrong as obviously it’s not ideal to ask every subscriber to click to update their profile just so they show on the subscriber list.

    The form is on http://www.thelifestylekitchen.com

    Many thanks
    Nikki

    https://wordpress.org/plugins/genesis-enews-extended/

Viewing 1 replies (of 1 total)
  • Plugin Author Brandon Kraft

    (@kraftbj)

    Code Wrangler

    Hi Nikki,

    Everything looks right from what I can see. Once the form submits, it is all within MailChimp’s side. I’d ask their folks for help on this one if I were you.

Viewing 1 replies (of 1 total)
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