Subscriber received new post by email but not showing in email log?

  • Resolved kiwieart

    (@kiwiearthmothercom)


    8 years, 12 months ago

    My husband is a registered subscriber, and he received my most recent post – as did I (admin@kiwiearthmother.com). My email was logged (the top one in the list below), but his wasn’t, so I’m none the wiser as to whether or not my other subscribers received my new post or not (sent at last night, New Zealand time):

    Show on screen
    Date Subject Recipients
    Number of items per page:
    Screen Options
    Email Logs

    All (5)

    Search Email Log:
    Select bulk action
    Filter by date
    5 items
    List View Excerpt View

    Select All

    Date
    Subject Recipients
    Select A message from Kiwi Earth Mother
    11 hours ago
    A message from Kiwi Earth Mother
    admin@kiwiearthmother.com
    Select [Kiwi Earth Mother] Gluten-free black bean mini muffins
    11 hours ago
    [Kiwi Earth Mother] Gluten-free black bean mini muffins
    admin@kiwiearthmother.com
    Select [Kiwi Earth Mother] Gluten-free black bean mini muffins
    11 hours ago
    [Kiwi Earth Mother] Gluten-free black bean mini muffins
    admin@kiwiearthmother.com
    Select [Kiwi Earth Mother] Gluten-free black bean mini muffins
    11 hours ago
    [Kiwi Earth Mother] Gluten-free black bean mini muffins
    admin@kiwiearthmother.com
    Select [Kiwi Earth Mother] Gluten-free black bean mini muffins
    11 hours ago
    [Kiwi Earth Mother] Gluten-free black bean mini muffins
    admin@kiwiearthmother.com
    Select All

    Date
    Subject Recipients
    Select bulk action
    5 items

    https://wordpress.org/plugins/log-emails/

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author webaware

    (@webaware)

    8 years, 12 months ago

    G’day kiwiearthmother.com,

    How is your post sent to your subscribers? If you’re using a specific plugin for that, please tell me which one so that I can investigate.

    When you look at the detailed view of one email log, does it tell you anything about BCC: recipients? I’m guessing that you are on the To: list, and perhaps subscribers are all BCC’d.

    cheers,
    Ross

    Thread Starter kiwieart

    (@kiwiearthmothercom)

    8 years, 12 months ago

    Hi Ross,

    Thank you for getting back. There was a time lag of a day, and then the emails showed up in the log. Now the logs are happening in real time, so all good.

    Many thanks
    Sharon

    Plugin Author webaware

    (@webaware)

    8 years, 12 months ago

    G’day Sharon,

    So the emails were received before they appeared in the log? How strange! I don’t even… 🙂

    cheers,
    Ross

    Thread Starter kiwieart

    (@kiwiearthmothercom)

    8 years, 11 months ago

    Hi Ross,
    I now have a new problem – my last post went into the spam folder for both my test emails?
    Hope you can help,
    Sharon

    Plugin Author webaware

    (@webaware)

    8 years, 11 months ago

    G’day Sharon,

    Debugging why emails end up in the spam folder is tricky, and beyond the scope of this plugin. I’d suggest you start by looking at:

    * email headers to see if they explain why they were marked as spam
    * whether email headers inc. From: and Reply-To: are valid
    * create an SPF record for your domain

    There’s lots of info within reach of a google search for ensuring your emails don’t end up in the spam folder.

    cheers,
    Ross

Viewing 5 replies - 1 through 5 (of 5 total)
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