Support » Plugin: Newsletter » Subscriber not found, it probably has already been removed. BUT ACTUALLY NO.

  • Resolved blliem

    (@blliem)



    hello,

    Everything was working well for months but lately subscribers who want to unsubscribe get this message and cannot unsubscribe:

    Subscriber not found, it probably has already been removed. No further actions are required.

    Can you tell me where I should look ?

    In the newsletter message sent the unsubscribe link is correct:
    {unsubscription_url}

    And in the email received by subscribers the link is:
    DOMAIN.COM//?nltr=ODs2NTg4O2h0dHBzOi8vd3d3LnNvbHV0aW9uLWxlbnMuY29tLz9uYT11Jm5rPTY1ODgtOTMwMTk3ZDRkNiZuZWs9OC07OzhiZDE3ZThmODRjZGQwYTBjYWI0YzhiYTcyZGE4MDE2

    Thank you for your help.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Stefano Lissa

    (@satollo)

    The nsubscriber token could have been changed and so the process which tries to retrieve the subscriber fails.

    Plugin Author Stefano Lissa

    (@satollo)

    Hi, there was a bug on a specific Newsletter version, if you updated to the latest probably the issue is solved.

    Stefano.

Viewing 2 replies - 1 through 2 (of 2 total)
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