Title: Subscriber limit calculation incorrect
Last modified: July 29, 2022

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# Subscriber limit calculation incorrect

 *  Resolved [rossconnell](https://wordpress.org/support/users/rossconnell/)
 * (@rossconnell)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/subscriber-limit-calculation-incorrect/)
 * Mail Poet is telling me I have 1022 subscribers, but I have 3 lists containing,
   respectively, 975, 3 and 1 subscribers. All the other categories show 0 except
   for 6 Bounced. This preventing me from emailing without upgrading. How can I 
   get that Subscribed list down below 1000?

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [Gui A. a11n](https://wordpress.org/support/users/guicmazeredo/)
 * (@guicmazeredo)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/subscriber-limit-calculation-incorrect/#post-15872275)
 * Hi there [@rossconnell](https://wordpress.org/support/users/rossconnell/),
 * Thanks for reaching out!
 * Note that all susbcribers with the status “**Subscribed**“, “**Inactive**” and“**
   Unconfirmed**” are used to calculate your total number of subscribers.
 * Can you check if the sum of these three types of subscribers would total 1022?
 * You can also do the following things to get your subscribers under your plan 
   limit:
 * – We suggest deleting the “Unconfirmed” subscribers older than 2 weeks and the“
   Inactive” subscribers since you’re already not sending newsletters to them;
    –
   Instead of deleting subscribers, you can bulk mark them as “Unsubscribed” to 
   keep your numbers below your plan’s limit; – If you’re not sending to WordPress
   Users, you can disable this list so WordPress Users are not counted towards your
   subscribers’ number.
 *  Thread Starter [rossconnell](https://wordpress.org/support/users/rossconnell/)
 * (@rossconnell)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/subscriber-limit-calculation-incorrect/#post-15873283)
 * Gui A.
    As I said in my original post, “all the other categories are 0 except
   for 6 bounced” By which I mean there are no Inactive or Unconfirmed, and I have
   disabled the WordPress Users (even though there are only 3). Recalculating changes
   nothing. Your further help would be appreciated. Ross
 *  Thread Starter [rossconnell](https://wordpress.org/support/users/rossconnell/)
 * (@rossconnell)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/subscriber-limit-calculation-incorrect/#post-15873528)
 * Gui A.
 * I just solved this problem.
    Deleting the List does not purge completely. It 
   is necessary to remove the subscribers too. Next time I have to do this, I will
   see if deleting the subscribers and deleting the List are two separate steps.
 * Thanks again.
 * Ross

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Subscriber limit calculation incorrect’ is closed to new replies.

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 * 3 replies
 * 2 participants
 * Last reply from: [rossconnell](https://wordpress.org/support/users/rossconnell/)
 * Last activity: [3 years, 11 months ago](https://wordpress.org/support/topic/subscriber-limit-calculation-incorrect/#post-15873528)
 * Status: resolved