Title: Subscriber Interaction stopped
Last modified: December 30, 2024

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# Subscriber Interaction stopped

 *  Resolved [jowoolf43](https://wordpress.org/support/users/jowoolf43/)
 * (@jowoolf43)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/subscriber-interaction-stopped/)
 * Hi
 * Since upgrading to the latest WordPress release, I have noticed a pronounced 
   drop in interaction, I normally get 400-500 opens on the email notifying subscribers
   that I have posted. This has dropped to 1-8 !!
 * I am obviously concerned that something has been upset in the config, but am 
   not capable of seeing what it is!
 * Would someone be able to take a look on my JetPack/Site set up, to check that
   all is OK ?
 * I am using Safari on Sequoia 15.2
 * Thanks
 * Jo
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsubscriber-interaction-stopped%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [jowoolf43](https://wordpress.org/support/users/jowoolf43/)
 * (@jowoolf43)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/subscriber-interaction-stopped/#post-18222074)
 * Update: we have asked a few subscribers and they have received no notifications
   that the post has gone live. We have not changed any settings so do not know 
   what is going on. Anyone any ideas ?
 * Thanks
 *  Plugin Contributor [Stef (a11n)](https://wordpress.org/support/users/erania-pinnera/)
 * (@erania-pinnera)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/subscriber-interaction-stopped/#post-18228297)
 * Hi there, [@jowoolf43](https://wordpress.org/support/users/jowoolf43/),
 * I’m sorry to hear about the trouble, but thanks for reaching out.
 * I checked some of your subscribers’ email deliverability, and all the ones I 
   checked seem to have received the latest post email notification (dated as yesterday
   Jan 5th).
 * There might be something off, however, since you reported some of your subscribers
   not receiving the same notification. In order to inevstigate further, we’d need
   to check the email addresses of these subscribers, and that’s data you can’t 
   share on a public forum.
 * Could you contact us [via this contact form](https://jetpack.com/contact-support/?rel=support&hpi=1)
   and mention this thread and the email addresses that didn’t get the post notification
   email?
 * Look forward to your reply, and thanks in advance for your cooperation in sorting
   that out with us!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Subscriber Interaction stopped’ is closed to new replies.

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## Tags

 * [subscribers](https://wordpress.org/support/topic-tag/subscribers/)

 * 2 replies
 * 2 participants
 * Last reply from: [Stef (a11n)](https://wordpress.org/support/users/erania-pinnera/)
 * Last activity: [1 year, 5 months ago](https://wordpress.org/support/topic/subscriber-interaction-stopped/#post-18228297)
 * Status: resolved