Title: Subscriber email issue
Last modified: February 8, 2018

---

# Subscriber email issue

 *  Resolved [Blue17.co.uk](https://wordpress.org/support/users/blue17couk/)
 * (@blue17couk)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/subscriber-email-issue-2/)
 * Hello,
    Gemma a cevans at WordPress.com suggested contacting you after speaking
   with her for support with our issue.
 * [https://en.forums.wordpress.com/topic/move-my-followers-between-two-self-hosted-blogs?replies=10#post-3070263](https://en.forums.wordpress.com/topic/move-my-followers-between-two-self-hosted-blogs?replies=10#post-3070263)
 * We are trying to re-enable new post email notifications from Blue17 vintage-blog
   to subscribers.
 * We recently separated the blog from the E commerce site with two separate WP 
   installations on the same server.Subscribers were then no longer notified of 
   new posts.Jet pack sharing connections are only enabled on the blog installation.
   
   It appears that email subscribers have somehow become “team” members when viewed
   in our WordPress.com dashboard (They originally registered through the “subscribe”
   field on our homepage, which by default is set to subscriber) before separating
   the ecommerce and blog sites, Is there a tool or method we can use to convert
   ream members back to email subscribers?or do I misunderstand the issue?
 * I am trying to understand if our subscribers are stored on and connected from
   our WordPress.com site through Jet pack and if we need to migrate them to the
   new blog installation from there.
    Viewed through wordpress.com in our account
   admin, 8, 555 team members, and not followers (21) or email followers of which
   there are just 30. When viewed through self hosted front end wp admin there are
   the same number of users (8, 555) split between roles, with the majority (8,455
   as subscribers.
 * Please see these links to screenshots of users and ream members on these three
   sites.
 *     ```
       https://www.blue17.co.uk"
       https://www.blue17.co.uk/vintage-blog
       ```
   
 * and team members on `http://blue17vintageclothing.wordpress.com`
 * [Followers on WordPress.com](https://drive.google.com/open?id=1lcC5yWADO9wiGZTmvQNaNlP7Y3M752yu)
   
   [Team members on WordPress.com](https://drive.google.com/open?id=1w-x4SFZI9gWHcmyAPJLoh8lmu3A9Am25)
   [Subscribers on Blue17 e commerce site](https://drive.google.com/open?id=1ugR24EzdjkhcLwmdo8hxSJN6u_lO5rwv)
   [Subscribers on Blue17 vintage blog site](https://drive.google.com/open?id=10uodCWjIpRad05NFNXDA-ubigG_qPzci)
 * Please advise.
    Many thanks in advance John
    -  This topic was modified 8 years, 3 months ago by [Blue17.co.uk](https://wordpress.org/support/users/blue17couk/).
      Reason: add tags and correct sentance
    -  This topic was modified 8 years, 3 months ago by [Blue17.co.uk](https://wordpress.org/support/users/blue17couk/).
    -  This topic was modified 8 years, 3 months ago by [Blue17.co.uk](https://wordpress.org/support/users/blue17couk/).
    -  This topic was modified 8 years, 3 months ago by [Jan Dembowski](https://wordpress.org/support/users/jdembowski/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsubscriber-email-issue-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Dat Hoang](https://wordpress.org/support/users/htdat/)
 * (@htdat)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/subscriber-email-issue-2/#post-9956961)
 * Hi,
 * > It appears that email subscribers have somehow become “team” members when viewed
   > in our WordPress.com dashboard (They originally registered through the “subscribe”
   > field on our homepage, which by default is set to subscriber) before separating
   > the ecommerce and blog sites, Is there a tool or method we can use to convert
   > ream members back to email subscribers?or do I misunderstand the issue?
 * First, on this [post](https://en.forums.wordpress.com/topic/move-my-followers-between-two-self-hosted-blogs?replies=10#post-3069397),
   Gemma explained the correct difference between “Team members” and “Followers (
   aka email subscribers)”.
 * They’re two different types of users. And Jetpack does not convert between two
   those types like what you’re guessing `email subscribers have somehow become “
   team” members`. Jetpack doesn’t allow and does not have any tool for this conversion.
 * All “Followers (aka email subscribers)” needs to go through the WordPress.com
   opt-in emails.
 * In this case, you may consider using another subscription plugin/solution like
   MailChimp to send notification emails to your team members.
 * Cheers,
 *  Thread Starter [Blue17.co.uk](https://wordpress.org/support/users/blue17couk/)
 * (@blue17couk)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/subscriber-email-issue-2/#post-9962715)
 * Hi Dat,
    Thanks for your reply. As all of our users who show as team members 
   on Wordrpess.com originally subscribed through the newsletter form on the homepage
   of our site with their email address, I assumed that these email subscribers 
   somehow became changed to team members through the WordPress API through the 
   process of moving the blog to a new WordPress installation on the same server.
   On our blog site these users appear as subscribers. Could you please confirm 
   if this could be the case or if there’s another explanation and if another mail
   application like mailchimp would be able to handle email notifications to all
   of these subscribers. Thanks for you help Regards John
    -  This reply was modified 8 years, 3 months ago by [Blue17.co.uk](https://wordpress.org/support/users/blue17couk/).
      Reason: Corrected 'users' to 'team members'
 *  [pmciano](https://wordpress.org/support/users/pmciano/)
 * (@pmciano)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/subscriber-email-issue-2/#post-9965577)
 * > Could you please confirm if this could be the case or if there’s another explanation
 * As Dat stated, we’re talking about 2 separate types of users. This seems to be
   corroborated by the fact that you still have distinct WordPress.com Followers
   and Email-only Followers associated with [http://www.blue17.co.uk](http://www.blue17.co.uk),
   which are different from the local Subscriber accounts you showed here:
 * [https://drive.google.com/file/d/1ugR24EzdjkhcLwmdo8hxSJN6u_lO5rwv/view](https://drive.google.com/file/d/1ugR24EzdjkhcLwmdo8hxSJN6u_lO5rwv/view)
 * > if another mail application like mailchimp would be able to handle email notifications
   > to all of these subscribers.
 * If you want to convert those local Subscribers to WordPress.com followers, you
   could email them a link to your site subscribe form and have them sign up again,
   as Dat previously mentioned. MailChimp may be one viable option, but how you 
   choose to email these subscribers is ultimately up to you.

Viewing 3 replies - 1 through 3 (of 3 total)

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## Tags

 * [email](https://wordpress.org/support/topic-tag/email/)
 * [users](https://wordpress.org/support/topic-tag/users/)

 * 3 replies
 * 3 participants
 * Last reply from: [pmciano](https://wordpress.org/support/users/pmciano/)
 * Last activity: [8 years, 3 months ago](https://wordpress.org/support/topic/subscriber-email-issue-2/#post-9965577)
 * Status: resolved