Title: Subscriber Counter Does Not Update
Last modified: August 21, 2016

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# Subscriber Counter Does Not Update

 *  Resolved [mpromp2](https://wordpress.org/support/users/mpromp2/)
 * (@mpromp2)
 * [12 years ago](https://wordpress.org/support/topic/subscriber-counter-does-not-update/)
 * I get at least 50 new subscribers a day, but the subscriber counter does not 
   update. I had the same issue with it about a year ago, but never reported it.
 * [https://wordpress.org/plugins/subscribe2/](https://wordpress.org/plugins/subscribe2/)

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [Matt Robinson](https://wordpress.org/support/users/mattyrob/)
 * (@mattyrob)
 * [12 years ago](https://wordpress.org/support/topic/subscriber-counter-does-not-update/#post-5018986)
 * [@mpromp2](https://wordpress.org/support/users/mpromp2/),
 * Are you running any caching plugins on your blog?
    Have you tried from another
   browser or computer? If so, do you see the same number? Also, are these 50 new
   subscribers per day all confirming too or are they unconfirmed public subscribers?
 *  Thread Starter [mpromp2](https://wordpress.org/support/users/mpromp2/)
 * (@mpromp2)
 * [12 years ago](https://wordpress.org/support/topic/subscriber-counter-does-not-update/#post-5018992)
 * No caching plugins. I have 19,000+ subscribers now and it still shows I only 
   have 13,000+. This si the same numer I had when I put the widget up about two
   weeks ago. As for confirmed, unconfirmed or public, I don’t see either of those
   as options. I only see subscribers (19,018) and administrator (1).
 *  [Matt Robinson](https://wordpress.org/support/users/mattyrob/)
 * (@mattyrob)
 * [12 years ago](https://wordpress.org/support/topic/subscriber-counter-does-not-update/#post-5018998)
 * [@mpromp2](https://wordpress.org/support/users/mpromp2/),
 * Okay, it sounds like you have only Registered Users then. It also sounds like
   you are looking at WordPress users who are registered at the lowest level – ‘
   Subscribers’. This is not quite the same as a Subscribe2 active Subscription.
 * Have a look in Subscribe2->Subscribers, under the Registered Subscribers tab.
   The number of ‘Registered Users’ there should match your total number of users–
   so 19,000+. You should also see ‘Registered Subscribers’ and that will be the
   13,000+ number. The difference is the number of people who are registered to 
   your blog but who have no active subscription, so they have no checked categories
   or have opted out of the digest email at Subscribe->Your Subscriptions.
 *  Thread Starter [mpromp2](https://wordpress.org/support/users/mpromp2/)
 * (@mpromp2)
 * [12 years ago](https://wordpress.org/support/topic/subscriber-counter-does-not-update/#post-5019023)
 * When I initially added the widget, the number matched the number of subscribers
   I had 13,419. The widget still says the same number, but when I click on subscribers,
   that number no longer applies to anything. Now it says registered users 19,025.
   Plus, why do they have to check a category? Seems if they don’t select one category,
   it should default to subscribing to all or all emails. Is this choice clear?
 *  [Matt Robinson](https://wordpress.org/support/users/mattyrob/)
 * (@mattyrob)
 * [12 years ago](https://wordpress.org/support/topic/subscriber-counter-does-not-update/#post-5019033)
 * [@mpromp2](https://wordpress.org/support/users/mpromp2/),
 * > but when I click on subscribers, that number no longer applies to anything.
 * I don’t know what you mean by this. I explained above that there are ‘subscribers’
   in terms of WordPress User accounts and ‘subscribers’ in term of Subscribe2. 
   In the above sentence I don’t know which you are talking about.
 * > Plus, why do they have to check a category?
 * So that they uncheck categories so unsubscribe. There is no way for a user in
   WordPress to delete their own account so any user on your site who wanted to 
   unsubscribe would need their account erasing if Subscribe2 worked in the way 
   you propose. If they uncheck all categories they remain a WordPress level user
   but are unsubscribed in Subscribe2 – without any intervention from you. They 
   can also visit again later and re-subscribe – again without any intervention 
   from you.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Subscriber Counter Does Not Update’ is closed to new replies.

 * ![](https://ps.w.org/subscribe2/assets/icon-256x256.png?rev=2318630)
 * [Subscribe2 - Form, Email Subscribers & Newsletters](https://wordpress.org/plugins/subscribe2/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/subscribe2/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/subscribe2/)
 * [Active Topics](https://wordpress.org/support/plugin/subscribe2/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/subscribe2/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/subscribe2/reviews/)

 * 5 replies
 * 2 participants
 * Last reply from: [Matt Robinson](https://wordpress.org/support/users/mattyrob/)
 * Last activity: [12 years ago](https://wordpress.org/support/topic/subscriber-counter-does-not-update/#post-5019033)
 * Status: resolved