Title: Subscriber count issue Last modified: August 21, 2016 --- # Subscriber count issue * ResolvedPlugin Contributor [Richard Archambault](https://wordpress.org/support/users/richardmtl/) * (@richardmtl) * [12 years, 6 months ago](https://wordpress.org/support/topic/subscriber-count-issue/) * We are aware of a display issue with your followers in Jetpack Stats. * Please note that you haven’t lost any followers – the issue is with how your stats page is displaying your subscribers. You can verify your current email followers by downloading your subscriber .csv file by following these steps: * 1) Go to Jetpack -> Site Stats from your dashboard. 2) Scroll down to the subscriptions module, and click the “blog” link. 3) Click the “download as .csv” link to download your email subscribers list. * We are currently working on a solution to this problem and will update this post with updates. Please do not submit a new support request for this problem. * Thank you! * [http://wordpress.org/plugins/jetpack/](http://wordpress.org/plugins/jetpack/) Viewing 15 replies - 1 through 15 (of 18 total) 1 [2](https://wordpress.org/support/topic/subscriber-count-issue/page/2/?output_format=md) [→](https://wordpress.org/support/topic/subscriber-count-issue/page/2/?output_format=md) * [acupoftia](https://wordpress.org/support/users/acupoftia/) * (@acupoftia) * [12 years, 6 months ago](https://wordpress.org/support/topic/subscriber-count-issue/#post-4137390) * Thank you for the update! * [LD Jackson](https://wordpress.org/support/users/ld-jackson/) * (@ld-jackson) * [12 years, 6 months ago](https://wordpress.org/support/topic/subscriber-count-issue/#post-4137428) * Looking forward to the updates. * [broennimann](https://wordpress.org/support/users/broennimann/) * (@broennimann) * [12 years, 6 months ago](https://wordpress.org/support/topic/subscriber-count-issue/#post-4137465) * Strangely, I don’t get a “download as .csv” link in Jetpack -> Site Stats -> Blog… it just says “Sorry, there are no followers to display.” (which is not true). Any idea what I can do to check my followers? * Plugin Contributor [Richard Archambault](https://wordpress.org/support/users/richardmtl/) * (@richardmtl) * [12 years, 6 months ago](https://wordpress.org/support/topic/subscriber-count-issue/#post-4137480) * broennimann, could you start your own thread and include your site’s URL please? I’ll be updating this thread soon with information on the display issue for Jetpack subscribers. * [broennimann](https://wordpress.org/support/users/broennimann/) * (@broennimann) * [12 years, 6 months ago](https://wordpress.org/support/topic/subscriber-count-issue/#post-4137483) * Sorry Richard. I just did, here: [http://wordpress.org/support/topic/still-got-an-issue-with-subscribers?replies=1#post-4667522](http://wordpress.org/support/topic/still-got-an-issue-with-subscribers?replies=1#post-4667522) Thank you very much. * Plugin Contributor [Richard Archambault](https://wordpress.org/support/users/richardmtl/) * (@richardmtl) * [12 years, 6 months ago](https://wordpress.org/support/topic/subscriber-count-issue/#post-4137515) * Hi all. We have now fixed this issue. In the past, we had been artificially inflating the total number of Followers. If a WordPress.com Follower turned on email notifications from the WordPress.com Reader for a site, their email address was added to the Email Followers list and they were counted twice. * Last week, we changed the way the totals were counted, so WordPress.com Followers who were also email subscribers were not double-counted anymore, but they were still included in the downloadable CSV list of subscribers. * As of yesterday, WordPress.com Followers who also get updates by email are no longer included in the list of email subscribers or in the CSV file, for privacy reasons. This is why the Email subscribers list has been renamed to “Email-only Followers.” When someone follows a site in the WordPress.com Reader they do not expect that their email address could be shared with the site owner; this expectation is not the same for visitors who subscribe through the Jetpack Subscription widget. * This does not mean that any email subscribers have been lost, however. The totals for WordPress.com Followers, Email-only Followers, and the total for My Followers are accurate. * Thanks for your patience while we cleared this up. * [the okayest mom](https://wordpress.org/support/users/theokayestmomgmailcom/) * (@theokayestmomgmailcom) * [12 years, 6 months ago](https://wordpress.org/support/topic/subscriber-count-issue/#post-4137575) * Hi there. I did what it said and it says I have 2 followers instead of 200. I have uninstalled and reinstalled jetpack. This is my 5th attempt at gaining assistance. The website is emilythomaswrites.com Formerly theokayestmom.org. I moved from wordpress.com to wordpress.org and changed my URL all without issue. A few days ago all of this happened. Please, please help me. Thank you. * Plugin Contributor [Richard Archambault](https://wordpress.org/support/users/richardmtl/) * (@richardmtl) * [12 years, 6 months ago](https://wordpress.org/support/topic/subscriber-count-issue/#post-4137576) * **[@the](https://wordpress.org/support/users/the/) okayest mom:** With all the moves and URL changes along the way, you seem to have left your subscribers behind. For your information, each new URL gets assigned a different Blog ID in our system; that’s whow we keep track of which subscribers get assigned to which site. Here is what I currently have: * ID 54140082 – emilythomaswrites.wordpress.com : 3 WordPress.com Followers, 0 Email-only Followers ID 57037472 – [http://www.theokayestmom.org](http://www.theokayestmom.org): 61 WordPress.com Followers, 75 Email-only Followers ID 58716255 – [http://www.emilythomaswrites.com](http://www.emilythomaswrites.com): 0 WordPress.com Followers, 2 Email-only Followers * So, which is the correct site that you are currently using? [http://www.theokayestmom.org](http://www.theokayestmom.org) and [http://www.emilythomaswrites.com](http://www.emilythomaswrites.com) point to the same place using domain masking, but what is the actual URL of your site? Note that emilythomaswrites.wordpress.com redirects to [http://www.theokayestmom.org](http://www.theokayestmom.org). If you want to use [http://www.emilythomaswrites.com](http://www.emilythomaswrites.com) as your site’s URL, you might want to change the configuration for [http://www.theokayestmom.org](http://www.theokayestmom.org) so that it also redirects to [http://www.emilythomaswrites.com](http://www.emilythomaswrites.com) instead of using domain masking. * So, let me know for sure which site should have all the subscribers (I think it’s [http://www.emilythomaswrites.com](http://www.emilythomaswrites.com) but I want to be sure) and I’ll get them all set up for you. * Plugin Contributor [Richard Archambault](https://wordpress.org/support/users/richardmtl/) * (@richardmtl) * [12 years, 6 months ago](https://wordpress.org/support/topic/subscriber-count-issue/#post-4137578) * **[@the](https://wordpress.org/support/users/the/) okayest mom**: I just noticed your other thread,let’s continue this there: [http://wordpress.org/support/topic/lost-all-stat-data-and-followers?replies=2](http://wordpress.org/support/topic/lost-all-stat-data-and-followers?replies=2) * [PatRuppel](https://wordpress.org/support/users/patruppel/) * (@patruppel) * [12 years, 5 months ago](https://wordpress.org/support/topic/subscriber-count-issue/#post-4137579) * I’ve deactivated subscriptions in Jetpack and reactivated it again but don’t see any change. * Do I have to totally uninstall Jetpack and reinstall it again to get this fix not just the email subscriptions within Jetpack? * I’ve lost about 10-15 followers (had 32) over a month ago and still see only 21. Recently, had someone tell me they subscribed but total of 21 hasn’t changed. * Also, I don’t see the “blog link” under the subscriptions module to click for the CSV list of subscribers. * My site is [http://plaintalkandordinarywisdom.com](http://plaintalkandordinarywisdom.com) * Thank you. * Plugin Contributor [Richard Archambault](https://wordpress.org/support/users/richardmtl/) * (@richardmtl) * [12 years, 5 months ago](https://wordpress.org/support/topic/subscriber-count-issue/#post-4137580) * **[@patruppel](https://wordpress.org/support/users/patruppel/):** As mentioned above, you didn’t lose any subscribers, we just changed the way we counted them 9we were double-counting some subscribers in the past). To get the CSV file of your email-only subscribers, you can find it in the Stats page in your dashboard. * [PatRuppel](https://wordpress.org/support/users/patruppel/) * (@patruppel) * [12 years, 5 months ago](https://wordpress.org/support/topic/subscriber-count-issue/#post-4137581) * Thank You, Richard. You say that you were double counting in the past but when I had 32 (give or take email and WordPress subscribers combined) in the past I don’t remember seeing them duplicated. Makes me think I’ve lost some 11 subscribers. Note: I now see where you can upload the CSV – thank you. * Are you saying 21 is now my total combined (email and WordPress) and I haven’t lost any? How would I know? It dropped in one day not over a period of time. * Thank you. * [PatRuppel](https://wordpress.org/support/users/patruppel/) * (@patruppel) * [12 years, 5 months ago](https://wordpress.org/support/topic/subscriber-count-issue/#post-4137582) * Richard – another note. I just physically counted my WordPress followers (14) and WordPress is reflecting it as 11. Doesn’t look like the count matches from that. * By the way, how would I delete myself as a WordPress follower? * Thank you. * [PatRuppel](https://wordpress.org/support/users/patruppel/) * (@patruppel) * [12 years, 5 months ago](https://wordpress.org/support/topic/subscriber-count-issue/#post-4137584) * Issue resolved. My follower count is now correct. Thank you for all your help. * [MRanson](https://wordpress.org/support/users/mranson/) * (@mranson) * [12 years, 1 month ago](https://wordpress.org/support/topic/subscriber-count-issue/#post-4137590) * Hello. * I have noticed that subscribers are now listed in two different categories: WordPress. com Followers and E-mail Only Followers. * The Download as a CSV option is only available for the E-mail Only Followers. * Now that WordPress and email followers are separated in this way it seems I can only download the Email Only Followers list, and not the full list of all subscribers. * Is this the case? How can I download both types of Follower? Viewing 15 replies - 1 through 15 (of 18 total) 1 [2](https://wordpress.org/support/topic/subscriber-count-issue/page/2/?output_format=md) [→](https://wordpress.org/support/topic/subscriber-count-issue/page/2/?output_format=md) The topic ‘Subscriber count issue’ is closed to new replies. * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237) * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/) * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq) * [Support Threads](https://wordpress.org/support/plugin/jetpack/) * [Active Topics](https://wordpress.org/support/plugin/jetpack/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/) * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/) * 18 replies * 10 participants * Last reply from: [Valley Girl Gone Country](https://wordpress.org/support/users/valley-girl-gone-country/) * Last activity: [11 years, 10 months ago](https://wordpress.org/support/topic/subscriber-count-issue/page/2/#post-4137607) * Status: resolved