Subscribe2 not sending notifications for new posts

  • Resolved richsanders

    (@richsanders)


    7 years, 10 months ago

    I’m at a loss! I just installed Subscribe2 v10.21 and I’m running WP 4.5.2. The installation went flawlessly. The subscribe and unsubscribe functionality works as described. It can send email manually to my one public subscriber (I’m only testing now) from an email address emanating from my domain; I’m not using registered subscribers. But new posts are not sending an announcement. (I selected plaintext excerpt.) No categories are restricted. I’ve read everything I could find on the issue in every forum and FAQ (a lot of folks seem to have had the same problem) and verified my settings accordingly. I’ve logged off and on, tried changing a post from Published to Draft and back again and called my hosting provider to see if they had any insight. What am I doing wrong?

    (BTW, I don’t seem to be able to show the widget, and I’m unclear what the “Show the Subscribe2 button on the Write toolbar” checkbox is for, and when I checked them, I didn’t see anything happen, but I can live without those if need be. I’ve unchecked them for now. Just mentioned it in case it’s helpful diagnosing my problem.)

    I’d greatly appreciate any help you can offer!

    Many thanks,
    Rich

    https://wordpress.org/plugins/subscribe2/

Viewing 9 replies - 1 through 9 (of 9 total)
  • mattyrob

    (@mattyrob)

    7 years, 10 months ago

    @richsanders / Rich

    Have you tried the additional suggestions here:
    https://subscribe2.wordpress.com/2013/09/17/troubleshooting-emails-in-subscribe2/

    The “Show the Subscribe2 button on the Write toolbar” places a button in the content editor screen to put the subscribe2 shortcode into the post content. I don’t think it’ll link to failed emails in any way.

    Thread Starter richsanders

    (@richsanders)

    7 years, 10 months ago

    Hello Mattyrob,

    No plugins are activated. I’m working with per-post mode. Haven’t excluded any categories for Registered Users (I’m not going to have those anyway) but all formatting options are excluded. I’ve done everything on the troubleshooting link you sent.

    I’m using the Twenty Eleven theme with a couple of color and font changes to the css and have not changed that to something else, because if that’s what it takes to make Subscribe2 work, I’ll have to find another way! But I don’t see anywhere that that theme is a conflict.

    Is there any chance that changing a published post to draft and then back again isn’t sufficient to trigger a new email?

    Thank you again,
    Rich

    mattyrob

    (@mattyrob)

    7 years, 10 months ago

    @richsanders / Rich

    I guess it could be that. Try making a new post.

    Thread Starter richsanders

    (@richsanders)

    7 years, 10 months ago

    @mattyrob

    You’re not going to believe this. I just spent the last several hours on the following: Made a new post titled Test Post and gave it one line of body copy. It worked perfectly. So I went into my master text document and copied and pasted in the first paragraph. Worked perfectly. I continued copying and pasting a paragraph at a time. Again, worked perfectly. Then I added photos. Worked perfectly. The only thing left to do was copy and paste in the title. FAIL. Why? There was an em-dash in the title. I changed it to a colon and everything was perfect. I had no idea that would cause email to choke!

    Wish I had thought of that first. :-/

    Best,
    Rich

    mattyrob

    (@mattyrob)

    7 years, 10 months ago

    @richsanders / Rich

    That’s strange because I think Subscribe2 calls html_entity_decode() on the post title for the subject line. I’ll check.

    Thread Starter richsanders

    (@richsanders)

    7 years, 10 months ago

    @mattyrob

    It may be due to the fact that I simply copied and pasted the title from my original Word doc. I typed it on a PC by using alt+4 codes (as in: hold down the alt key and type 0150 on the numeric keypad) as opposed to ever consciously encoding it as an HTML entity like – or –. WP rendered it correctly, but it may have been too forgiving about how the character got in there.

    (Yeah, it was an en-dash, not an em-dash, but the same applies.)

    Don’t know if that helps….

    Thread Starter richsanders

    (@richsanders)

    7 years, 10 months ago

    Ha! The email above decoded my entities! The text after “encoding it as an HTML entity like…” was an ampersand followed by ndash and a semicolon. The second was an ampersand followed by #8211 and a semicolon!

    mattyrob

    (@mattyrob)

    7 years, 10 months ago

    @richsanders / Rich

    WordPress tends to turn a ‘-‘ into a ‘—’ if there is a space either side according to this:
    https://markjaquith.wordpress.com/2012/06/25/how-wordpress-handles-dashes-and-hyphens/

    I’ve created a post and put — into the title and it still worked for me. Perhaps some weirdness about character encoding still exists but should be very fringe occurrence.

    Thread Starter richsanders

    (@richsanders)

    7 years, 9 months ago

    @mattyrob

    Seems to have problems with a curly apostrophe too. :-/

Viewing 9 replies - 1 through 9 (of 9 total)
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