Title: subscribe2 generating duplicate e-mails Last modified: August 20, 2016 --- # subscribe2 generating duplicate e-mails * Resolved [Temlakos](https://wordpress.org/support/users/temlakos/) * (@temlakos) * [13 years, 1 month ago](https://wordpress.org/support/topic/subscribe2-generating-duplicate-e-mails/) * Subscribe2 often sends two (or more) e-mails to some of my subscribers. It’s causing them to complain, causing some to unsubscribe, and recently caused my account host to threaten to shut me down for exceeding their hourly limit. I use WPMailQueue, with a tight throttle, but this duplication is still causing the system to break throttle. * In fact, this has been going on for years. And it has to stop, or else I’ll have to find another solution, or stop sending e-mails altogether. * [http://wordpress.org/extend/plugins/subscribe2/](http://wordpress.org/extend/plugins/subscribe2/) Viewing 15 replies - 16 through 30 (of 32 total) [←](https://wordpress.org/support/topic/subscribe2-generating-duplicate-e-mails/?output_format=md) [1](https://wordpress.org/support/topic/subscribe2-generating-duplicate-e-mails/?output_format=md) 2 [3](https://wordpress.org/support/topic/subscribe2-generating-duplicate-e-mails/page/3/?output_format=md) [→](https://wordpress.org/support/topic/subscribe2-generating-duplicate-e-mails/page/3/?output_format=md) * [cparente](https://wordpress.org/support/users/cparente/) * (@cparente) * [12 years, 10 months ago](https://wordpress.org/support/topic/subscribe2-generating-duplicate-e-mails/page/2/#post-3633987) * Thanks, I’ve done both. The reinstall was practically instantaneous. The email log is empty, I assume until I publish another post? * [Matt Robinson](https://wordpress.org/support/users/mattyrob/) * (@mattyrob) * [12 years, 10 months ago](https://wordpress.org/support/topic/subscribe2-generating-duplicate-e-mails/page/2/#post-3633988) * [@cparente](https://wordpress.org/support/users/cparente/), * The email log will now log any future emails for post notifications and also things like emails for registrations and comment moderation. Next time you post you need to check the mail log. * [cparente](https://wordpress.org/support/users/cparente/) * (@cparente) * [12 years, 10 months ago](https://wordpress.org/support/topic/subscribe2-generating-duplicate-e-mails/page/2/#post-3633989) * OK, just published. Very strange. Got a single email to one of my personal addresses, and in the format I think I’ve set, HTML excerpt. That’s set on the Notifications Settings page in the plugin, correct? If relevant, this address is a registered subscriber (me). * However, I received two emails, 8 minutes apart, to my Yahoo address. And, one is full text, and the other is full HTML! Looked at the email log, and it reports only one email sent. This is a public subscriber. * I’m reaching out to a couple of subscribers, to ask what they are receiving. * [Matt Robinson](https://wordpress.org/support/users/mattyrob/) * (@mattyrob) * [12 years, 10 months ago](https://wordpress.org/support/topic/subscribe2-generating-duplicate-e-mails/page/2/#post-3633990) * [@cparente](https://wordpress.org/support/users/cparente/), * In Subscribe2->Settings under the Email Settings tab is the number of recipients per email set to 1? If not please change it to that. * [cparente](https://wordpress.org/support/users/cparente/) * (@cparente) * [12 years, 10 months ago](https://wordpress.org/support/topic/subscribe2-generating-duplicate-e-mails/page/2/#post-3633991) * Matt — yes I set it to 1 2 days ago, prior to this publication. * [thefitrv](https://wordpress.org/support/users/thefitrv/) * (@thefitrv) * [12 years, 10 months ago](https://wordpress.org/support/topic/subscribe2-generating-duplicate-e-mails/page/2/#post-3633992) * I’m back. Haven’t seen the problem in a while, but today I noticed what appeared to be a subscription confirmation going out twice. Normally, I might shrug that off as “they entered their email twice”. * But in this case, the confirmation went out twice in the same minute, according to the email log: * 30 July 16, 2013 @ 7:09 am [xxxxxxx@comcast.net](https://wordpress.org/support/topic/subscribe2-generating-duplicate-e-mails/page/2/xxxxxxx@comcast.net?output_format=md)[ The Fit RV] Please confirm your request 29 July 16, 2013 @ 7:09 am [xxxxxxx@comcast.net](https://wordpress.org/support/topic/subscribe2-generating-duplicate-e-mails/page/2/xxxxxxx@comcast.net?output_format=md)[ The Fit RV] Please confirm your request * Seems a bit unlikely. * I also haven’t tried posting more than once in the same day again yet, to see if that triggers it. Like cparente – number of recipients is set to 1. * [Matt Robinson](https://wordpress.org/support/users/mattyrob/) * (@mattyrob) * [12 years, 10 months ago](https://wordpress.org/support/topic/subscribe2-generating-duplicate-e-mails/page/2/#post-3633993) * [@thefitrv](https://wordpress.org/support/users/thefitrv/), * Those two emails didn’t go at the same time. They are a day apart. I would be suspicious of an automated form entry by a bot in this case or its an amazing coincidence if made by a real human. * [cparente](https://wordpress.org/support/users/cparente/) * (@cparente) * [12 years, 10 months ago](https://wordpress.org/support/topic/subscribe2-generating-duplicate-e-mails/page/2/#post-3633994) * Update. A subscriber replied, taking a screen shot that shows he is only getting one email. That’s good. What’s confusing is that it’s still the plain text version. * On the Notifications Settings page, I have it set for HTML excerpt. And that’s the version I received to my personal, registered email account. Reminder — my Yahoo email account received both plain text, and full HTML versions. * Any thoughts on what’s going on? Thanks. * [thefitrv](https://wordpress.org/support/users/thefitrv/) * (@thefitrv) * [12 years, 10 months ago](https://wordpress.org/support/topic/subscribe2-generating-duplicate-e-mails/page/2/#post-3633995) * Too funny. That’s what I get for reading logs in the middle of the night. I’ve verified that’s a real subscriber. Still keeping an eye on it. Thanks for your help. * [Matt Robinson](https://wordpress.org/support/users/mattyrob/) * (@mattyrob) * [12 years, 10 months ago](https://wordpress.org/support/topic/subscribe2-generating-duplicate-e-mails/page/2/#post-3633996) * [@cparente](https://wordpress.org/support/users/cparente/), * > On the Notifications Settings page, I have it set for HTML excerpt. * No, you haven’t set it for HTML Excerpts. You cannot control the email format for Public Subscribers – they all get plain text excerpts. If you want then to get HTML emails you need to buy Subscribe2 HTML. * In the Subscribe2->Settings page you can define HTML Excerpt as the default email type for newly registering users (so a Registered user/subscriber not a public one) but even then it’s the default setting than can be changed by that user. * [cparente](https://wordpress.org/support/users/cparente/) * (@cparente) * [12 years, 10 months ago](https://wordpress.org/support/topic/subscribe2-generating-duplicate-e-mails/page/2/#post-3633997) * Excellent, thanks for clarification Matt. Now the only mystery remaining is why multiple emails to Yahoo account. * Appreciate this plugin, and your responsiveness. * [Matt Robinson](https://wordpress.org/support/users/mattyrob/) * (@mattyrob) * [12 years, 10 months ago](https://wordpress.org/support/topic/subscribe2-generating-duplicate-e-mails/page/2/#post-3633998) * [@cparente](https://wordpress.org/support/users/cparente/), * It might be worth checking to see if the yahoo email addresses are subscribed more than once in Subscribe2. Also, check in the mail log you’ve installed and see of the email is in there twice also. If it is then you are being sent two emails. * [thefitrv](https://wordpress.org/support/users/thefitrv/) * (@thefitrv) * [12 years, 10 months ago](https://wordpress.org/support/topic/subscribe2-generating-duplicate-e-mails/page/2/#post-3633999) * Well, as for my issue, I think it’s solved – or at least, I’ve figured out it’s not this plugin. * I have other administrative emails that go out automatically. I’m receiving some of these (randomly) multiple times as well. Not just twice, but occasionally three times. These are separate emails – so something in my wordpress install is sending emails, randomly, more than once. Subscribe2 does not seem to be the issue. * Thanks Matt for the support and the plugin. * [Matt Robinson](https://wordpress.org/support/users/mattyrob/) * (@mattyrob) * [12 years, 10 months ago](https://wordpress.org/support/topic/subscribe2-generating-duplicate-e-mails/page/2/#post-3634000) * [@thefitrv](https://wordpress.org/support/users/thefitrv/), * The entire email system for the internet is designed to ensure delivery and as such duplication is preferred to failure. That said, frequent duplication is not common as the system is pretty robust. * It might be worth checking plugins in WordPress, making sure your blog is secure( may try Exploit Scanner) and perhaps getting your host to check the email server. * [thefitrv](https://wordpress.org/support/users/thefitrv/) * (@thefitrv) * [12 years, 10 months ago](https://wordpress.org/support/topic/subscribe2-generating-duplicate-e-mails/page/2/#post-3634001) * Thanks again Matt. I like to think I’m pretty locked down, but it never hurts to double check things. Viewing 15 replies - 16 through 30 (of 32 total) [←](https://wordpress.org/support/topic/subscribe2-generating-duplicate-e-mails/?output_format=md) [1](https://wordpress.org/support/topic/subscribe2-generating-duplicate-e-mails/?output_format=md) 2 [3](https://wordpress.org/support/topic/subscribe2-generating-duplicate-e-mails/page/3/?output_format=md) [→](https://wordpress.org/support/topic/subscribe2-generating-duplicate-e-mails/page/3/?output_format=md) The topic ‘subscribe2 generating duplicate e-mails’ is closed to new replies. * ![](https://ps.w.org/subscribe2/assets/icon-256x256.png?rev=2318630) * [Subscribe2 - Form, Email Subscribers & Newsletters](https://wordpress.org/plugins/subscribe2/) * [Frequently Asked Questions](https://wordpress.org/plugins/subscribe2/#faq) * [Support Threads](https://wordpress.org/support/plugin/subscribe2/) * [Active Topics](https://wordpress.org/support/plugin/subscribe2/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/subscribe2/unresolved/) * [Reviews](https://wordpress.org/support/plugin/subscribe2/reviews/) ## Tags * [administration](https://wordpress.org/support/topic-tag/administration/) * [duplicates](https://wordpress.org/support/topic-tag/duplicates/) * [limit](https://wordpress.org/support/topic-tag/limit/) * [posts](https://wordpress.org/support/topic-tag/posts/) * 32 replies * 5 participants * Last reply from: [Matt Robinson](https://wordpress.org/support/users/mattyrob/) * Last activity: [12 years, 10 months ago](https://wordpress.org/support/topic/subscribe2-generating-duplicate-e-mails/page/3/#post-3634003) * Status: resolved