Title: Subscribe widget not working
Last modified: August 21, 2016

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# Subscribe widget not working

 *  Resolved [sleander](https://wordpress.org/support/users/sleander/)
 * (@sleander)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/subscribe-widget-not-working-1/)
 * I found some threads describing the same problem, but no solution was posted.
   Below is my system info, I have deactivated/reactivated the plugin, removed and
   reinstalled the widget, still doesn’t work. I get the same behavior others have
   described – entering new subscriber info and clicking submit just reloads the
   page and nothing happens (subscriber is not added).
 * Thanks for your help!
 * Steve
 * ### Begin System Info ###
 * ## Please include this information when posting support requests ##
 * Multi-site: No
 * SITE_URL: XXX
    HOME_URL: XXX
 * SP Version: 0.9.9.3
    WordPress Version: 3.8.1
 * Platform: Windows
    Browser Name: Firefox Browser Version: 27.0 User Agent String:
   Mozilla/5.0 (Windows NT 6.1; WOW 64; rv:27.0) Gecko/20100101 Fire fox/27.0
 * Database Tables:
    wp_sendpress_subscribers_event OK wp_sendpress_report_url OK
   wp_sendpress_subscribers_status OK wp_sendpress_subscribers OK wp_sendpress_list_subscribers
   OK wp_sendpress_queue OK
 * Sending Method: SendPress_Sender_Website
 * PHP Version: 5.3.3-7.3+hw2
    MySQL Version: 5.5.28-1 Web Server Info: Apache
 * PHP Memory Limit: 256M
    PHP Post Max Size: 8M
 * WP_DEBUG: Disabled
 * WP Table Prefix: Length: 3 Status: Acceptable
 * Show On Front: posts
    Page On Front: #0 Page For Posts: #0
 * Session: Disabled
    Session Name: PHPSESSID Cookie Path: / Save Path: /var/lib/
   php5 Use Cookies: On Use Only Cookies: On
 * UPLOAD_MAX_FILESIZE: 2MB
    POST_MAX_SIZE: 8MB WordPress Memory Limit: 40MB WP_DEBUG:
   Off DISPLAY ERRORS: N/A FSOCKOPEN: Your server supports fsockopen.
 * ACTIVE PLUGINS:
 * Delete All Comments: 1.0
    Facebook Like Box: 2.7 Jetpack by WordPress.com: 2.9.2
   SendPress Newsletters: 0.9.9.3 TinyMCE Advanced: 3.5.9.1 UpdraftPlus – Backup/
   Restore: 1.8.12
 * CURRENT THEME:
 * Classic Chalkboard: 2.6
 * ### End System Info ###
 * [https://wordpress.org/plugins/sendpress/](https://wordpress.org/plugins/sendpress/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [itdoug](https://wordpress.org/support/users/itdoug/)
 * (@itdoug)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/subscribe-widget-not-working-1/#post-4727284)
 * I can offer you a couple of suggestions. Some people who have had issues with
   the widget have found better success using the sign-up short code in a text widget.
   You can read more about how to use the short code in this knowledgebase article.
 * [https://sendpress.com/support/knowledgebase/how-to-use-the-sign-up-shortcode/](https://sendpress.com/support/knowledgebase/how-to-use-the-sign-up-shortcode/)
 * There are also some settings under settings and then advanced that can affect
   how the widget operates. You can try toggling on some of the checkboxes for CSS
   and Ajax. It may help resolve compatibility issues with your theme.
 * The last thing (or maybe the first thing) you could try is to just resave the
   widget settings. Sometimes during upgrade some settings do not get committed.
   At the same time you should make sure that you do have one public list and that
   list is selected in the sign-up widget settings.
 *  Thread Starter [sleander](https://wordpress.org/support/users/sleander/)
 * (@sleander)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/subscribe-widget-not-working-1/#post-4727303)
 * Turning of Ajax fixed it. Thanks!
 *  Plugin Author [itdoug](https://wordpress.org/support/users/itdoug/)
 * (@itdoug)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/subscribe-widget-not-working-1/#post-4727304)
 * Awesome!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Subscribe widget not working’ is closed to new replies.

 * ![](https://ps.w.org/sendpress/assets/icon.svg?rev=979185)
 * [SendPress Newsletters](https://wordpress.org/plugins/sendpress/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/sendpress/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/sendpress/)
 * [Active Topics](https://wordpress.org/support/plugin/sendpress/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/sendpress/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/sendpress/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [itdoug](https://wordpress.org/support/users/itdoug/)
 * Last activity: [12 years, 4 months ago](https://wordpress.org/support/topic/subscribe-widget-not-working-1/#post-4727304)
 * Status: resolved