I’ve duplicated the issue with a copy of the site on a dev server with theme Twenty Fifteen v1.7 and all plugins deactivated except All-in-One Event Calendar.
I’m getting an error on his server when I go to the urls for any of the exporter options:
Add to Timely Calendar
Add to Google
Add to Outlook
Add to Apple Calendar
Add to other calendar
Export to XML
Error:
[Mon Jan 23 16:55:26 2017] [error] [client 204.93.98.233] PHP Fatal error: Uncaught exception 'Exception' with message 'DateTime::__construct(): Failed to parse time string (20150427T000000ZCOUNT=1;) at position 15 (Z): The timezone could not be found in the database' in wp-content/plugins/all-in-one-event-calendar/lib/date/time.php:344
Stack trace:
#0 wp-content/plugins/all-in-one-event-calendar/lib/date/time.php(344): DateTime->__construct('20150427T000000...', Object(DateTimeZone))
#1 wp-content/plugins/all-in-one-event-calendar/lib/date/time.php(49): Ai1ec_Date_Time->set_date_time('20150427T000000...', 'UTC')
#2 wp-content/plugins/all-in-one-event-calendar/lib/bootstrap/registry/object.php(163): Ai1ec_Date_Time->__construct(Object(Ai1ec_Registry_Object), '20150427T000000...')
#3 wp-content/plugins/all-in-one-event-calendar/lib/bootstrap/registry/object. in wp-content/plugins/all-in-one-event-calendar/lib/date/time.php on line 344
Let me know if you need more information.
Hi,
Have you tried to reinstall the plugin? https://time.ly/document/user-guide/troubleshooting/perform-manual-upgrade/
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This reply was modified 7 years, 3 months ago by
Benjamin.
I have downloaded it the zip, uncompressed and full uploaded it to the website over ftp. Still has the same issue.
Sorry for the delay, for some reason I didn’t get the email that you had replied.
Reinstalling the plugin did not resolve the issue. I’ve also tried resetting the timezone in the plugin settings. Are there any other suggestions or additional information you need from me that would be helpful?
I’ve tried again to reinstall from your instructions https://time.ly/document/user-guide/troubleshooting/perform-manual-upgrade/ and it still is a white screen without php errors. Again I’m asking, “Are there any other suggestions or additional information you need from me that would be helpful?”
I’m a bit disappointed that you marked this resolved without any additional response. I understand that this is free support for the free version of the plugin, but the issue was obviously not resolved.
It looks like at some point, for a short time, repeating event dates were entered into the database incorrectly by the software. It was adding COUNT=1; to the end of the dates. So instead of 20170327T224746Z, you’d get “20170327T224746ZCOUNT=1;”. When the exporter tried to translate the date with the “COUNT=1;” in it, it would crash. I cleaned the data on the few entries that were causing the issue and the calendar exports now.
I am glad you find a way through the issue and thank you for the solution, it will surely help others. I forwarded this to development team to check.
Thanks,
Ben
