Title: Subscribe doesn't work
Last modified: August 21, 2016

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# Subscribe doesn't work

 *  [pacwestgym](https://wordpress.org/support/users/pacwestgym/)
 * (@pacwestgym)
 * [11 years, 10 months ago](https://wordpress.org/support/topic/subscribe-doesnt-work/)
 * I have installed the mailchimp plugin on site (www.arribavistaranch.com) in the
   left footer. After filling out fields and submitting form, there is a success
   message but when checking my mailchimp account the subscription doesn’t show 
   up nor do I receive a confirmation email.
 * Any help?
 * [https://wordpress.org/plugins/mailchimp/](https://wordpress.org/plugins/mailchimp/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [mc_elliot](https://wordpress.org/support/users/mc_elliot/)
 * (@mc_elliot)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/subscribe-doesnt-work/#post-5015220)
 * Hi pacwestgym!
 * Thanks for swinging by the forum. I certainly understand the concern over not
   seeing that signup work as expected, and we’ll be happy to help get things pointed
   in the right direction.
 * As you’d mentioned, completing a signup with the plugin would trigger a confirmation
   email, as we’d be putting those subscribers through MailChimp’s double opt-in.
   In testing the plugin out on your site, I was able to confirm that the plugin
   itself would appear to be working, but I’d nevertheless been unable to receive
   that confirmation email.
 * In this case, our first recommendation would be to try a test signup using the“
   hosted” signup form in your account. To locate that form, log into your MailChimp
   account, navigate to the Lists page, select the list, click Signup Forms> General
   Forms, and copy the URL provided underneath “Signup form URL” into your browser.
   From there, perform a test signup.
 * If that test signup with the hosted form encounters similar problems, and you
   don’t receive that Confirmation Email, we’d recommend reaching out to MailChimp’s
   main support team, directly. However, if you find that the ‘hosted form’ signup
   works, but the plugin does not, then we’d be happy to investigate further.
 * In the event of the latter occurring, can you email your username over to wordpress
   at mailchimp dot com, and post directly in this thread to let us know you’d sent
   the email? We’ll then reply in this thread.
 * Keep us posted!
    -Elliot
 *  [dcadman](https://wordpress.org/support/users/dcadman/)
 * (@dcadman)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/subscribe-doesnt-work/#post-5015221)
 * I found the solution a few posts down. I deactivated Contact Form 7 and now Mailchimp
   works perfectly.
 *  [mc_elliot](https://wordpress.org/support/users/mc_elliot/)
 * (@mc_elliot)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/subscribe-doesnt-work/#post-5015243)
 * Hey dcadman!
 * Thanks for stopping back by the forum to let us know that you’re all set 🙂
 * Have a great weekend, and please feel free to start a new post if you have any
   additional questions!
 * -Elliot

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Subscribe doesn't work’ is closed to new replies.

 * ![](https://ps.w.org/mailchimp/assets/icon.svg?rev=3156997)
 * [Mailchimp List Subscribe Form](https://wordpress.org/plugins/mailchimp/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/mailchimp/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/mailchimp/)
 * [Active Topics](https://wordpress.org/support/plugin/mailchimp/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/mailchimp/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/mailchimp/reviews/)

 * 3 replies
 * 3 participants
 * Last reply from: [mc_elliot](https://wordpress.org/support/users/mc_elliot/)
 * Last activity: [11 years, 9 months ago](https://wordpress.org/support/topic/subscribe-doesnt-work/#post-5015243)
 * Status: not resolved