Title: Subscribe button not functioning
Last modified: May 11, 2017

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# Subscribe button not functioning

 *  Resolved [willmowatt](https://wordpress.org/support/users/willmowatt/)
 * (@willmowatt)
 * [9 years ago](https://wordpress.org/support/topic/subscribe-button-not-functioning/)
 * I am using the the optin form as both a sidebar widget and after posts on my 
   website [http://www.ineedghostwriters.com](http://www.ineedghostwriters.com)
 * They look great, but when the name and email forms are filled in and I click 
   the subscribe button nothing happens.
 * I tried getting a few friends to test it and they said the same thing.
 * I have a pop-up subscribe form using a different plugin that works with no trouble.
 * I have tried disabling ALL plugins to see if that would fix the problem, but 
   it didn’t have any effect.
 * I really don’t want to lose the great look of this plugin, are there any suggestions?

Viewing 10 replies - 1 through 10 (of 10 total)

 *  Plugin Author [fatcatapps](https://wordpress.org/support/users/fatcatapps/)
 * (@fatcatapps)
 * [9 years ago](https://wordpress.org/support/topic/subscribe-button-not-functioning/#post-9123761)
 * Hello there,
 * I checked in to your website but I could not find the sidebar and after posts
   form implemented there. May be you removed it. I would like to ask if there was
   any particular error text you were getting when you clicked subscribe button.
   There may be multiple reasons it might not be working.
 * First please review your form settings and save it even if there are no changes
   to be made. Then see if the issue persists then please check if there is a green
   tick mark or a red X mark besides the MailChimp API key field. Then enter a newly
   generated API key from MailChimp into the API field in Form Settings and check
   if that solves the issue.
 * If the issue persists, then there might be conflict in between Optin Cat and 
   your theme or other plugin. Please get back to me with the details and I would
   reply back with steps to isolate the conflict if the issue still occurs.
 * _[ [Signature moderated](https://make.wordpress.org/support/handbook/forum-welcome/#avoid-signatures)]_
 *  Thread Starter [willmowatt](https://wordpress.org/support/users/willmowatt/)
 * (@willmowatt)
 * [9 years ago](https://wordpress.org/support/topic/subscribe-button-not-functioning/#post-9123875)
 * I had temporarily removed them, they’re back up for now.
 * I’ve tried the steps you recommended. There was a green tick next to the API 
   field after generating a new one, but it has had no effect.
 * I’m using Genesis Metro theme, latest update.
 * I tried disabling all plugins apart from the the optin cat plugin already.
 *  Plugin Author [fatcatapps](https://wordpress.org/support/users/fatcatapps/)
 * (@fatcatapps)
 * [9 years ago](https://wordpress.org/support/topic/subscribe-button-not-functioning/#post-9131713)
 * Hello there,
 * Most likely there is a conflict in between Optin Cat and another piece of software
   that might well be your theme. Can you please revert back to a default theme 
   like “Twenty Seventeen” or “Twenty Sixteen” and see if the issue persists and
   get back to us with the information.
 * _[ [Signature moderated](https://make.wordpress.org/support/handbook/forum-welcome/#avoid-signatures)]_
 *  Plugin Author [fatcatapps](https://wordpress.org/support/users/fatcatapps/)
 * (@fatcatapps)
 * [9 years ago](https://wordpress.org/support/topic/subscribe-button-not-functioning/#post-9158518)
 * Hello there,
 * We wanted to pop in and see if you still needed assistance. We hope the steps
   provided have helped. Let us know if there is anything more we can do.
 * If we don’t hear from you in a few days, we’ll come by again and mark this thread
   as resolved.
 * _[ [Signature moderated](https://make.wordpress.org/support/handbook/forum-welcome/#avoid-signatures)]_
 *  [alicewilliam](https://wordpress.org/support/users/alicewilliam/)
 * (@alicewilliam)
 * [9 years ago](https://wordpress.org/support/topic/subscribe-button-not-functioning/#post-9170969)
 * I’m having issues with getting subscribers. I tried setting up another API Key.
   My list is all setup. The error I get is “x Error: Can’t add user”
 *  Plugin Author [fatcatapps](https://wordpress.org/support/users/fatcatapps/)
 * (@fatcatapps)
 * [9 years ago](https://wordpress.org/support/topic/subscribe-button-not-functioning/#post-9175380)
 * Hello there,
 * [@alicewilliam](https://wordpress.org/support/users/alicewilliam/) Your symptoms
   sound quite different from the above poster, for future reference we suggest 
   you make a new thread unless your issue is exactly identical to another persons.
   The troubleshooting steps for each of your issues may vary.
 * As for the issue you are experiencing, that could be caused by a few things. 
   I’d like to inspect one of your forms in person, if you could please provide 
   a link to where I can see one, that would be a big help.
 * Also, we want to make sure the settings are correct. Please re-enter your MailChimp
   API Key, and make sure you get a green check, and have a list selected. Also 
   make sure that you are testing the forms with a valid email that is not already
   part of your lists. MailChimp may deny some emails, if they contain keywords 
   like ‘test’, or ‘info’ as those are usually autoresponders.
 * If the issue persists, try resetting your API key with MailChimp, and see if 
   your results vary with a new one.
 * Let us know your results, and we’ll see what else we can do if needed.
 * _[ [Signature moderated](https://make.wordpress.org/support/handbook/forum-welcome/#avoid-signatures)]_
    -  This reply was modified 9 years ago by [fatcatapps](https://wordpress.org/support/users/fatcatapps/).
    -  This reply was modified 8 years, 12 months ago by [Jan Dembowski](https://wordpress.org/support/users/jdembowski/).
 *  [alicewilliam](https://wordpress.org/support/users/alicewilliam/)
 * (@alicewilliam)
 * [9 years ago](https://wordpress.org/support/topic/subscribe-button-not-functioning/#post-9179933)
 * Hi Jeremy,
 * Here is one of the page where the form is embeded: [http://www.walkinginword.com/lessons-from-joel-discovering-a-god-of-second-chances/](http://www.walkinginword.com/lessons-from-joel-discovering-a-god-of-second-chances/)
 * I generated a new API from MailChimp, got the green check mark and was able to
   select the List. I am trying using one of my emails. It doesn’t have test in 
   it nor is it a dummy email.
 *  Plugin Author [fatcatapps](https://wordpress.org/support/users/fatcatapps/)
 * (@fatcatapps)
 * [9 years ago](https://wordpress.org/support/topic/subscribe-button-not-functioning/#post-9182041)
 * Hello again,
 * [@alicewilliam](https://wordpress.org/support/users/alicewilliam/) It may be 
   the case of a conflict in between Optin Cat and your active theme or other active
   plugins. To search for conflicts, please follow these steps.
 * 1. First please deactivate all plugins except Optin Cat and see if the issue 
   persists.
    2. If the issue is resolved, reactivate your plugins one by one to
   see if the issue returns. 3. If no conflict is found among your plugins, try 
   reverting to a default WP theme like ‘Twenty Sixteen’, or ‘Twenty Seventeen’,
   and see if the issue is resolved.
 * If you find a conflict with a plugin or theme, please let us know and I would
   also advise you to contact the author of the theme or plugin to see if they can
   solve the issue.
 * Let us know if you have any other questions.
 * _[ [Signature moderated](https://make.wordpress.org/support/handbook/forum-welcome/#avoid-signatures)]_
 *  Plugin Author [fatcatapps](https://wordpress.org/support/users/fatcatapps/)
 * (@fatcatapps)
 * [8 years, 12 months ago](https://wordpress.org/support/topic/subscribe-button-not-functioning/#post-9204560)
 * Hello there,
 * [@alicewilliam](https://wordpress.org/support/users/alicewilliam/) Its been a
   few days since we replied to this thread. I hope your issue was resolved. I am
   just replying here to remind you that I will mark this thread as resolved in 
   a few days if you do not reply to it.
 * _[ [Signature moderated](https://make.wordpress.org/support/handbook/forum-welcome/#avoid-signatures)]_
 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [8 years, 12 months ago](https://wordpress.org/support/topic/subscribe-button-not-functioning/#post-9204833)
 * [@fatcatapps](https://wordpress.org/support/users/fatcatapps/) Please lose the
   signature per the forum welcome.
 * [https://make.wordpress.org/support/handbook/forum-welcome/#avoid-signatures](https://make.wordpress.org/support/handbook/forum-welcome/#avoid-signatures)
 * If you’re going to ignore that advice (not a good idea) then please use this 
   one instead.
 *     ```
       <em>[ <a href="https://make.wordpress.org/support/handbook/forum-welcome/#avoid-signatures">Signature moderated</a> ]</em>
       ```
   
 * That will save the moderators some time.

Viewing 10 replies - 1 through 10 (of 10 total)

The topic ‘Subscribe button not functioning’ is closed to new replies.

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 * 10 replies
 * 4 participants
 * Last reply from: [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * Last activity: [8 years, 12 months ago](https://wordpress.org/support/topic/subscribe-button-not-functioning/#post-9204833)
 * Status: resolved