Title: Submitting Support Requests
Last modified: November 5, 2018

---

# Submitting Support Requests

 *  Plugin Author [interfacelab](https://wordpress.org/support/users/interfacelab/)
 * (@interfacelab)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/submitting-support-requests/)
 * If you are requesting support, please follow the following steps to help make
   troubleshooting easier.
 * Version 2.1.14 of the Media Cloud plugin now saves it’s debug log to the database.
   When submitting a request, please enable Media Cloud Debugging and attach the
   logs and system report to your support request in this forum.
 * Here is a step-by-step guide on how to do that:
 * > [Media Cloud Debug](https://imgur.com/a/rDB37iF)
 * Thanks!

Viewing 1 replies (of 1 total)

 *  [atmanivedana](https://wordpress.org/support/users/atmanivedana/)
 * (@atmanivedana)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/submitting-support-requests/#post-10858501)
 * Hi thanks for this info, a question: How i can view the debug log ?

Viewing 1 replies (of 1 total)

The topic ‘Submitting Support Requests’ is closed to new replies.

 * ![](https://ps.w.org/ilab-media-tools/assets/icon.svg?rev=2795439)
 * [Media Cloud for Bunny CDN, Amazon S3, Cloudflare R2, Google Cloud Storage, DigitalOcean and more](https://wordpress.org/plugins/ilab-media-tools/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/ilab-media-tools/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/ilab-media-tools/)
 * [Active Topics](https://wordpress.org/support/plugin/ilab-media-tools/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/ilab-media-tools/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/ilab-media-tools/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [atmanivedana](https://wordpress.org/support/users/atmanivedana/)
 * Last activity: [7 years, 6 months ago](https://wordpress.org/support/topic/submitting-support-requests/#post-10858501)
 * Status: not a support question