Title: Submitting a more info request: Error code 3901c
Last modified: August 24, 2016

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# Submitting a more info request: Error code 3901c

 *  Resolved [slidstone](https://wordpress.org/support/users/slidstone/)
 * (@slidstone)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/submitting-a-more-info-request-error-code-3901c/)
 * Hi there,
    I’m working on a site a site for a client and I’ve been running into
   a issue with the modal dialogs on listings pages. The modal windows display fine
   for both “schedule showing” and “more info” but when I try to submit the form
   I get “There was an error processing your request.
 * Please try again later. (Error code 3901c)” still in the modal window. I’ve a
   few thing looking at the email set-up at the IDX control panel but not luck so
   far. The client already uses iHomefinder’s IDX service could this been conflict
   between the current site, and the new one?
 * Cheers,
    Scott
 * [https://wordpress.org/plugins/optima-express/](https://wordpress.org/plugins/optima-express/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [iHomefinder, Inc.](https://wordpress.org/support/users/ihomefinder/)
 * (@ihomefinder)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/submitting-a-more-info-request-error-code-3901c/#post-6123496)
 * Hi Scott,
 * Error code 3901c is generated if our server thinks the message contains HTML 
   or content that is SPAM related. You may want to make sure you message contains
   simple text like “How large is this house?”.
 * If you have any further questions or need assistance. Please feel free to email
   [support@ihomefinder.com](https://wordpress.org/support/topic/submitting-a-more-info-request-error-code-3901c/support@ihomefinder.com?output_format=md).
 * Kind Regards,
    iHomefinder Support
 *  Thread Starter [slidstone](https://wordpress.org/support/users/slidstone/)
 * (@slidstone)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/submitting-a-more-info-request-error-code-3901c/#post-6123596)
 * Hi Again
 * Ah that does make sense, my message was very test message like. I tried them 
   with some real estate content and they went through fine. Thanks for clearing
   that up for me.
 * Cheers
    Scott
 *  Plugin Author [iHomefinder, Inc.](https://wordpress.org/support/users/ihomefinder/)
 * (@ihomefinder)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/submitting-a-more-info-request-error-code-3901c/#post-6123600)
 * Hi Scott,
 * No problem! If you have any other questions, we’re here to help!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Submitting a more info request: Error code 3901c’ is closed to new replies.

 * ![](https://ps.w.org/optima-express/assets/icon-256x256.png?rev=2288316)
 * [Optima Express IDX](https://wordpress.org/plugins/optima-express/)
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## Tags

 * [idx](https://wordpress.org/support/topic-tag/idx/)

 * 3 replies
 * 2 participants
 * Last reply from: [iHomefinder, Inc.](https://wordpress.org/support/users/ihomefinder/)
 * Last activity: [11 years, 1 month ago](https://wordpress.org/support/topic/submitting-a-more-info-request-error-code-3901c/#post-6123600)
 * Status: resolved