Submitted Support Ticket 11 days ago and have not heard anything back

I have a paid subscription to NinjaForms and I generally really love the plugin, however, I submitted a support ticket on January 13 that I still haven’t gotten a reply to. This is time sensitive too, because it involves resolving issues with a form that’s set up to accept payments for an event that’s coming up for Valentine’s Day (it’s on a restaurant site).

The only reply I got was just that they received the support ticket but it says in there that if I submit a follow up request, the system would reset my place in the queue, which means it would take even longer to get a response.

In the past, I’ve had excellent, and timely support but for some reason, this time I haven’t heard a thing in a week and a half and it’s very frustrating both for me, and for my client, whose restaurant site this is affecting.

This is a new issue (I’ve created this same kind of form for many of these events using NinjaForms and it worked perfectly) so I’m hoping someone from NinjaForms sees this and can help me get a response, otherwise I might be forced to switch to another form builder that doesn’t have this issue.

Thank you!