Support » Plugin: NP Quote Request WooCommerce » Submit quote form not showing

  • Hi,

    Thank you for building this plugin.

    The “[gpls_woo_rfq_get_cart_sc]” shortcode doesn’t appear to be working. I’m having a similar issue to the one reported at https://wordpress.org/support/topic/submit-quote-form-not-showing/ . The page containing the shortcode shows the page title, footer, etc., but no content. This site is pretty simple and does not have a lot of other plugins installed, I don’t think this is being caused by a conflict.

    The Apache error logs contain lines like this:

    [Wed Apr 14 12:13:43.921324 2021] [proxy_fcgi:error] [pid 3078:tid 139859075254016] [client NN.NN.NN.NN:NN] AH01071: Got error 'PHP message: container\nPHP message: Array\n(\n)\n\n', referer: https://site-url.com/wp-admin/post.php?post=4222&action=edit

    And the PHP-FPM error logs contain:

    [14-Apr-2021 12:16:08] WARNING: [pool site-url.com] child 9799 said into stderr: "NOTICE: PHP message: container"
    [14-Apr-2021 12:16:08] WARNING: [pool site-url.com] child 9799 said into stderr: "NOTICE: PHP message: Array"
    [14-Apr-2021 12:16:08] WARNING: [pool site-url.com] child 9799 said into stderr: "("
    [14-Apr-2021 12:16:08] WARNING: [pool site-url.com] child 9799 said into stderr: ")"
    [14-Apr-2021 12:16:08] WARNING: [pool site-url.com] child 9799 said into stderr: ""
Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter robsheldon

    (@robsheldon)

    Looks like those two error messages are coming from lines 176 and 177 in wp-session-manager/includes/class-wp-session.php. It looks like these were just leftovers from a debugging session with this file, I don’t see any logic around them that’s trying to handle an error condition.

    Disabling them doesn’t change the page behavior.

    Thread Starter robsheldon

    (@robsheldon)

    The shortcode calls gpls_woo_rfq_get_rfq_cart(), and right near the top of that function in includes/classes/gpls_woo_rfq_functions.php is this:

    
    if ($GLOBALS["gpls_woo_rfq_checkout_option"] == "rfq") {
        return;
    }
    

    So, if you set the checkout option in the settings to “RFQ”, then the shortcode doesn’t and can’t work; the plugin just bails out and leaves the user with a blank page.

    If I set the checkout option to “Normal Checkout”, I get “Your Quote Request List is Currently Empty”, and if I put the checkout option back to “RFQ” but bypass that early return, I get the same.

    I don’t understand how this was intended to work and I think I’m going to have to move on and try something else.

    Plugin Author Neah Plugins

    (@gplsaver)

    Hello,

    I apologize that we have been unreachable. NP Quote Request WooCommerce is not able to answer all support requests for a few weeks.

    Cyrus, the developer and support for the plugin, has been sick with covid for the month of April and is now in the hospital. He is expected to make a full recovery and be back actively supporting this product. It’s just going to take some time–probably a few weeks.

    Thanks for your patience.

    Respectfully,

    Debra
    Neah Plugins

Viewing 3 replies - 1 through 3 (of 3 total)
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