Title: Submit is hanging
Last modified: October 20, 2022

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# Submit is hanging

 *  Resolved [joeguiney](https://wordpress.org/support/users/joeguiney/)
 * (@joeguiney)
 * [3 years, 12 months ago](https://wordpress.org/support/topic/submit-is-hanging/)
 * HI All,
    On adding a location via mobile on submit no “thank you” message is 
   firing. The browser doesn’t refresh and the user is just seeing a box with 4 
   dots on it where the submit button used to be.
 * The Location gets added for review but the user is left on the submit report 
   page with no redirect.
 * Am I missing something here,
    Thanks Joe
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsubmit-is-hanging%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 9 replies - 1 through 9 (of 9 total)

 *  Thread Starter [joeguiney](https://wordpress.org/support/users/joeguiney/)
 * (@joeguiney)
 * [3 years, 12 months ago](https://wordpress.org/support/topic/submit-is-hanging/#post-16118933)
 * This is also happening on the main page. its like something is blocking the redirect
   and I’m not sure what. Please help.
 *  Plugin Author [100plugins](https://wordpress.org/support/users/100plugins/)
 * (@100plugins)
 * [3 years, 12 months ago](https://wordpress.org/support/topic/submit-is-hanging/#post-16118973)
 * Hi [@joeguiney](https://wordpress.org/support/users/joeguiney/),
 * I can recreate the issue on your site. This is because of an internal server 
   error. Can you please have a look at the Debug Log. You’ll find it under Settings
   > Open User Map > Help & Getting Started. Could you please send the debug info
   to my email?
 * Best Regards,
    Daniel
 *  Thread Starter [joeguiney](https://wordpress.org/support/users/joeguiney/)
 * (@joeguiney)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/submit-is-hanging/#post-16139398)
 * Hiya,
    Here you go: Plugin: Open User Map | Everybody can add locations (Premium)
   Plugin version: 1.2.26 Server: isdemo.limerick.ie Server Software: Apache PHP
   version: 7.4.32 log_errors: 1 output_buffering: memory_limit: 512M upload_max_filesize:
   512M max_file_uploads: 20 max_input_vars: 10000 post_max_size: 512M
 * Last PHP error/warning:
 * There is nothing else under PHP error/warning. From the console we’re still getting:
   
   Failed to load resource: the server responded with a status of 500 (Internal 
   Server Error) /wp-admin/admin-ajax.php:1
 * Thanks
    Joe
 *  Thread Starter [joeguiney](https://wordpress.org/support/users/joeguiney/)
 * (@joeguiney)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/submit-is-hanging/#post-16139457)
 * From the Server Log:
 * [27-Oct-2022 12:22:15 UTC] PHP Fatal error: Uncaught Error: Call to undefined
   function OpenUserMapPlugin\Base\exif_read_data() in /home/…./public_html/isdemo.
   limerick.ie/wp-content/plugins/open-user-map-pro/inc/Base/BaseController.php:
   477
 *     ```
       #0 /home/..../public_html/isdemo.limerick.ie/wp-content/plugins/open-user-map-pro/inc/Base/BaseController.php(400): OpenUserMapPlugin\Base\BaseController->correctImageOrientation('/home/..../...', Resource id #854)
       #1 /home/.../public_html/isdemo.limerick.ie/wp-includes/class-wp-hook.php(307): OpenUserMapPlugin\Base\BaseController->ajax_add_location_from_frontend('')
       #2 /home/..../public_html/isdemo.limerick.ie/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters('', Array)
       #3 /home/..../public_html/isdemo.limerick.ie/wp-includes/plugin.php(476): WP_Hook->do_action(Array)
       #4 /home/..../public_html/isdemo.limerick.ie/wp-admin/admin-ajax.php(187): do_action('wp_ajax_oum_add...')
       #5 {main}
         thrown in /home/..../public_html/isdemo.limerick.ie/wp-content/plugins/open-user-map-pro/inc/Base/BaseController.php on line 477
       ```
   
 *  Plugin Author [100plugins](https://wordpress.org/support/users/100plugins/)
 * (@100plugins)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/submit-is-hanging/#post-16139526)
 * Hey [@joeguiney](https://wordpress.org/support/users/joeguiney/),
 * Thank you! This is already helping me a lot. I will include a fix with the next
   update that will catch this error.
 * **Technical background:**
    The PHP version on your server does not load the EXIF
   library, which is necessary to rotate uploaded images into the correct orientation.
 * **Quick Solution:**
    You should check your server if the EXIF library can be 
   activated. Normally this is the default.
 * Let me know if this works for you.
 * Best Regards,
    Daniel
 *  Thread Starter [joeguiney](https://wordpress.org/support/users/joeguiney/)
 * (@joeguiney)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/submit-is-hanging/#post-16139756)
 * [@daniel](https://wordpress.org/support/users/daniel/), Thanks for this, I’ll
   revert back after I talk to our hosting.
 *  Plugin Author [100plugins](https://wordpress.org/support/users/100plugins/)
 * (@100plugins)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/submit-is-hanging/#post-16156709)
 * Hi [@joeguiney](https://wordpress.org/support/users/joeguiney/),
 * Any news from your hosting on this?
 *  Thread Starter [joeguiney](https://wordpress.org/support/users/joeguiney/)
 * (@joeguiney)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/submit-is-hanging/#post-16156826)
 * Hi Daniel,
    We are going to follow up with them as the map is taking ages to 
   load for some reason. We are getting performance issues on wordpress which is
   not ideal. I saw there was an update to the plugin however and that sorted the
   submit issue. So thank you very much for that.
 *  Plugin Author [100plugins](https://wordpress.org/support/users/100plugins/)
 * (@100plugins)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/submit-is-hanging/#post-16157289)
 * Okay,
 * Thanks for your reply. I will mark this thread as solved.
 * Best Regards,
    Daniel

Viewing 9 replies - 1 through 9 (of 9 total)

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 * 13 replies
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 * Last reply from: [100plugins](https://wordpress.org/support/users/100plugins/)
 * Last activity: [3 years, 11 months ago](https://wordpress.org/support/topic/submit-is-hanging/#post-16157289)
 * Status: resolved