Title: Submit causes Error 404
Last modified: September 1, 2016

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# Submit causes Error 404

 *  [1db](https://wordpress.org/support/users/1db/)
 * (@1db)
 * [9 years, 9 months ago](https://wordpress.org/support/topic/submit-causes-error-404/)
 * Kind of like the problem a few posts lower down.
 * When I submit a form, it sends just fine. I get the email, and it’s properly 
   configured.
 * The problem is, on the website itself clicking the “Submit” button causes the
   page to refresh using the “404.php” template. The url still reads “/contact/”
   but it’s no longer using the contact page template, and so of course it’s not
   displaying the successful submission message. The form sends, but the end user
   doesn’t know it.
 * The strange thing is that I first tested this on a development site, and it works
   flawlessly. The settings are exactly the same on both the dev site and the life
   site; the plugins used are exactly the same; the version of WordPress is exactly
   the same. They’re even on the same server. Everything matches…but still I get
   this weird refresh using the wrong template.
 * Any insight into what might be going on?
 * [https://wordpress.org/plugins/si-contact-form/](https://wordpress.org/plugins/si-contact-form/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * (@mbrsolution)
 * [9 years, 9 months ago](https://wordpress.org/support/topic/submit-causes-error-404/#post-7533471)
 * Hi, so you are saying that the production and development sites are basically
   identical. Are the URL in the Admin settings the same? Can you add the shortcode
   from one of your forms into a test post and see if that works? If it doesn’t 
   can you share the error message?
 * Can you also share the contact form URL?
 * Thank you
 *  Thread Starter [1db](https://wordpress.org/support/users/1db/)
 * (@1db)
 * [9 years, 9 months ago](https://wordpress.org/support/topic/submit-causes-error-404/#post-7533496)
 * Actually, I solved the problem. I still don’t know _why_ it happened, but it 
   doesn’t happen anymore.
 * This whole thing started because the default fields display with a colon after
   the label, and I didn’t want one; so I disabled the default fields and set up
   duplicates with the labels I wanted. Pointless, I know now, because you can simply
   rewrite the labels, but I didn’t know that then.
 * With the default fields activated, the form works flawlessly. Without them, it
   gives that weird 404 error. I solved that by setting a redirect to a thank you
   page and setting the time to 0, so the 404 never showed, but it was still trying
   to execute that way. When I went back to the default name and email fields, and
   simply rewrote the labels, the form works perfectly.
 *  [mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * (@mbrsolution)
 * [9 years, 9 months ago](https://wordpress.org/support/topic/submit-causes-error-404/#post-7533534)
 * I am happy to hear you resolved your issue 🙂
 * Can you mark this support thread as resolved.
 * Thank you

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Submit causes Error 404’ is closed to new replies.

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## Tags

 * [404-error](https://wordpress.org/support/topic-tag/404-error/)

 * 3 replies
 * 2 participants
 * Last reply from: [mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * Last activity: [9 years, 9 months ago](https://wordpress.org/support/topic/submit-causes-error-404/#post-7533534)
 * Status: not resolved