Support » Plugin: Popup by Supsystic » Submit button not working on smartphone

  • Resolved zulo

    (@zulo)


    Hello, the popup is working ok, however on smartphone the submit button doesn’t seem to work properly.

    It tries to submit but just shows the loading icon continuously until you close the popup.

    Can you please tell me how to rectify this.

    Thanks
    Grant

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter zulo

    (@zulo)

    Forgot to mention, the popup shows on click of any of the ‘Get me on the waiting list’ buttons.

    Plugin Author supsystic

    (@supsysticcom)

    Hello @zulo

    I’m sorry for late reply.

    Could you please clarify – have you changed your popup settings?
    When I clicked on “Get me on the waiting list” button – it redirected me to the page (http://prntscr.com/h7nnkd) with Email field (which is worked).

    Thread Starter zulo

    (@zulo)

    Hello, thanks for your reply.

    Yes I had to change the page as it wasn’t working so made a temporary solution. You can view the popup here: http://thefitnessguy.uk/test/ if you click on the button Get Me On The Waiting List! I Want To Lose Fat.

    Thanks
    Grant

    Plugin Author supsystic

    (@supsysticcom)

    Hi @zulo

    Thank you for providing test page with issue.

    I checked it and found error on the browser console – http://prntscr.com/h855dl
    In the error message the name of variable, which code of our pligin isn’t include.

    So most likely there is a conflict with your other plugin or your theme.
    Please try to deactivate all your plugins one by one and check the issue. Thus you will find out which plugin causes the error.
    Afterwards let us know about the result.

Viewing 4 replies - 1 through 4 (of 4 total)
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