Title: Submit Button Not Working Last modified: August 22, 2016 --- # Submit Button Not Working * Resolved [irmankarim](https://wordpress.org/support/users/irmankarim/) * (@irmankarim) * [11 years, 10 months ago](https://wordpress.org/support/topic/submit-button-not-working-12/) * Hi, I’ve just installed SendPress and have already set up the form and also did a sent test email and I received the test email. When I try to subscribe at the front end, it keep on loading and did not shows success or fail. It load for very long. Please assist. My site link is [http://www.inpixelhaus.com/Angelicobebe](http://www.inpixelhaus.com/Angelicobebe) and click on the newsletter link at the top bar and the form will appear. Please help and thank you very much! * [https://wordpress.org/plugins/sendpress/](https://wordpress.org/plugins/sendpress/) Viewing 15 replies - 1 through 15 (of 24 total) 1 [2](https://wordpress.org/support/topic/submit-button-not-working-12/page/2/?output_format=md) [→](https://wordpress.org/support/topic/submit-button-not-working-12/page/2/?output_format=md) * Plugin Author [Josh Lyford](https://wordpress.org/support/users/joshl/) * (@joshl) * [11 years, 10 months ago](https://wordpress.org/support/topic/submit-button-not-working-12/#post-5329135) * HI, * I tried to load your site and it does not load for me. Once i can get to the site i will try to help you out. * Best, Josh * Thread Starter [irmankarim](https://wordpress.org/support/users/irmankarim/) * (@irmankarim) * [11 years, 10 months ago](https://wordpress.org/support/topic/submit-button-not-working-12/#post-5329136) * Hi * I’ve changed my site link, sorry about that. It is here. [http://www.angelicobebe.co](http://www.angelicobebe.co) * At the top bar, there is a newsletter link * Plugin Author [Josh Lyford](https://wordpress.org/support/users/joshl/) * (@joshl) * [11 years, 10 months ago](https://wordpress.org/support/topic/submit-button-not-working-12/#post-5329137) * Hi, * Did you use the widget to create this form? it looks like their is no list selected. That seems to be why it is not working. * Best, Josh * Thread Starter [irmankarim](https://wordpress.org/support/users/irmankarim/) * (@irmankarim) * [11 years, 10 months ago](https://wordpress.org/support/topic/submit-button-not-working-12/#post-5329138) * I use shortcode to do this. * [sp-form formid=18851] * Plugin Author [Josh Lyford](https://wordpress.org/support/users/joshl/) * (@joshl) * [11 years, 10 months ago](https://wordpress.org/support/topic/submit-button-not-working-12/#post-5329139) * If you got to “Settings > Forms” you should see a place to select a list for that form on the bottom right of the screen. * Let me know if you don’t see it but once you select a list the form should start working. * Best, Josh * Thread Starter [irmankarim](https://wordpress.org/support/users/irmankarim/) * (@irmankarim) * [11 years, 10 months ago](https://wordpress.org/support/topic/submit-button-not-working-12/#post-5329140) * I have already checked the list and my list is called subscribers * Plugin Author [itdoug](https://wordpress.org/support/users/itdoug/) * (@itdoug) * [11 years, 10 months ago](https://wordpress.org/support/topic/submit-button-not-working-12/#post-5329158) * Could you post a couple screenshots of the form and your widget? * Could you check also try disabling Ajax on the advanced tab under settings? It looks like the ajax call is hanging. * Thread Starter [irmankarim](https://wordpress.org/support/users/irmankarim/) * (@irmankarim) * [11 years, 10 months ago](https://wordpress.org/support/topic/submit-button-not-working-12/#post-5329160) * Hi, yes ajax seem to be the problem. Already disable it and it is is able to do the submission. However, I received an error after submission: SORRY, WE HAD A PROBLEM ADDING YOUR EMAIL. But i received the confirmation email at my end. * Thread Starter [irmankarim](https://wordpress.org/support/users/irmankarim/) * (@irmankarim) * [11 years, 10 months ago](https://wordpress.org/support/topic/submit-button-not-working-12/#post-5329168) * Any help here? * Plugin Author [itdoug](https://wordpress.org/support/users/itdoug/) * (@itdoug) * [11 years, 10 months ago](https://wordpress.org/support/topic/submit-button-not-working-12/#post-5329171) * Josh is looking into this. Not sure what the issue is yet. * Thread Starter [irmankarim](https://wordpress.org/support/users/irmankarim/) * (@irmankarim) * [11 years, 10 months ago](https://wordpress.org/support/topic/submit-button-not-working-12/#post-5329186) * Any luck so far? * Plugin Author [itdoug](https://wordpress.org/support/users/itdoug/) * (@itdoug) * [11 years, 10 months ago](https://wordpress.org/support/topic/submit-button-not-working-12/#post-5329187) * Josh is traveling but is hoping to investigate sometime this weekend. He found where the message comes from. Just not sure yet why it’s showing for you? Could you please click the following link for instructions on what info to provide support. * [http://sendpress.com/support/knowledgebase/what-information-should-i-provide-in-a-support-ticket/](http://sendpress.com/support/knowledgebase/what-information-should-i-provide-in-a-support-ticket/) * It might help to have that info. * Thanks * Thread Starter [irmankarim](https://wordpress.org/support/users/irmankarim/) * (@irmankarim) * [11 years, 10 months ago](https://wordpress.org/support/topic/submit-button-not-working-12/#post-5329189) * WordPress Version: 4.0 SendPress Version: 1.0.1 PHP Version: 5.4.32 PHP Memory Limit: 256 MByte PHP Memory Used: 54.28 MByte MySQL Version: 5.5.37 * Database Tables: wp_sendpress_subscribers_event OK wp_sendpress_report_url OK wp_sendpress_subscribers_status OK wp_sendpress_subscribers OK wp_sendpress_list_subscribers OK wp_sendpress_queue OK * Ports: Port 25: blocked Port 465: blocked Port 587: blocked * // Generated by the SendPress Plugin // * Multisite: No * SITE_URL: [http://angelicobebe.co](http://angelicobebe.co) HOME_URL: [http://angelicobebe.co](http://angelicobebe.co) * WordPress Version: 4.0 Permalink Structure: /%postname%/ Active Theme: Royal Child 1.0 * Registered Post Stati: publish, future, draft, pending, private, trash, auto- draft, inherit, sp-standard, sp-custom, sp-form, wc-pending, wc-processing, wc- on-hold, wc-completed, wc-cancelled, wc-refunded, wc-failed * Platform: Apple Browser Name: Chrome Browser Version: 37.0.2062.124 User Agent String: Mozilla/5.0 (Macintosh; Intel Ma c OS X 10_9_5) AppleWebKit/537.3 6 ( KHTML, like Gecko) Chrome/37. 0.2062.124 Safari/537.36 * SP Version: 1.0.1 * PHP Version: 5.4.32 MySQL Version: 5.5.37-35.1-log Web Server Info: Apache * WordPress Memory Limit: 40MB PHP Safe Mode: No PHP Memory Limit: 256M PHP Upload Max Size: 10M PHP Post Max Size: 10M PHP Upload Max Filesize: 10M PHP Time Limit: 300 PHP Max Input Vars: 1000 PHP Arg Separator: & PHP Allow URL File Open: Yes WP_DEBUG: Disabled * WP Table Prefix: Length: 3 Status: Acceptable * Show On Front: page Page On Front: Home (#18787) Page For Posts: Blog (#15237) * WP Remote Post: wp_remote_post() works * Session: Enabled Session Name: PHPSESSID Cookie Path: / Save Path: /tmp Use Cookies: On Use Only Cookies: On * DISPLAY ERRORS: N/A FSOCKOPEN: Your server supports fsockopen. cURL: Your server supports cURL. SOAP Client: Your server has the SOAP Client enabled. SUHOSIN: Your server does not have SUHOSIN installed. * ACTIVE PLUGINS: * Contact Form 7: 3.9.3 Essential Grid: 1.0.5 Master Slider WP: 2.5.2 Revolution Slider: 4.6.0 SendPress Newsletters: 1.0.1 Simple Social Icons: 1.0.6 Theme Check: 20131213.1 Ultimate Addons for Visual Composer: 3.4.6 WooCommerce: 2.2.4 WooCommerce Table Rate Shipping: 2.5.1 WooThemes Helper: 1.3.0 WPBakery Visual Composer: 4.3.4 YITH WooCommerce Wishlist: 1.1.6 * Plugin Author [Josh Lyford](https://wordpress.org/support/users/joshl/) * (@joshl) * [11 years, 10 months ago](https://wordpress.org/support/topic/submit-button-not-working-12/#post-5329198) * So looking at you popup form it is missing a list id. Could you send a screenshot of your widget settings for the SendPress widget? also what are you using to create the pop up? i would like to try it on my test site. * In the html you will see this field: `` * It should have the ID for the list you want poeple to be subscribed to. So something is missing because the id is gone. That is why you get the message. * Thread Starter [irmankarim](https://wordpress.org/support/users/irmankarim/) * (@irmankarim) * [11 years, 10 months ago](https://wordpress.org/support/topic/submit-button-not-working-12/#post-5329199) * I am actually using a theme popup: Royal. And i insert the shortcode instead of using a widgets. This is the shortcode i am using: [sp-form formid=18851] * I’ve attached a screenshort from the sendpress subscribers as well: [https://www.dropbox.com/s/ja6fvinx8crvc65/Screen%20Shot%202014-10-06%20at%209.27.10%20am.png?dl=0](https://www.dropbox.com/s/ja6fvinx8crvc65/Screen%20Shot%202014-10-06%20at%209.27.10%20am.png?dl=0) * [https://www.dropbox.com/s/2bpskmnjco60tqk/Screen%20Shot%202014-10-06%20at%209.31.45%20am.png?dl=0](https://www.dropbox.com/s/2bpskmnjco60tqk/Screen%20Shot%202014-10-06%20at%209.31.45%20am.png?dl=0) Viewing 15 replies - 1 through 15 (of 24 total) 1 [2](https://wordpress.org/support/topic/submit-button-not-working-12/page/2/?output_format=md) [→](https://wordpress.org/support/topic/submit-button-not-working-12/page/2/?output_format=md) The topic ‘Submit Button Not Working’ is closed to new replies. * ![](https://ps.w.org/sendpress/assets/icon.svg?rev=979185) * [SendPress Newsletters](https://wordpress.org/plugins/sendpress/) * [Frequently Asked Questions](https://wordpress.org/plugins/sendpress/#faq) * [Support Threads](https://wordpress.org/support/plugin/sendpress/) * [Active Topics](https://wordpress.org/support/plugin/sendpress/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/sendpress/unresolved/) * [Reviews](https://wordpress.org/support/plugin/sendpress/reviews/) * 24 replies * 3 participants * Last reply from: [itdoug](https://wordpress.org/support/users/itdoug/) * Last activity: [11 years, 8 months ago](https://wordpress.org/support/topic/submit-button-not-working-12/page/2/#post-5329257) * Status: resolved