submit button is not working for all the pages

  • Resolved ghost2025

    (@ghost2025)


    3 months, 4 weeks ago

    I am the administrator of juniorcoach.org, a non-profit platform that provides tutoring services for children. Our website is built with WordPress. Recently, we discovered that none of the forms on the site are submitting properly.

    Could you please help us investigate the issue? The forms were working before, but now submissions are not going through. We have not made any significant changes to the website’s configuration recently.

    Thank you for your support.

    Best regards,
    Eric
    Administrator, juniorcoach.org

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support RegistrationMagic Support

    (@registrationmagicsupport)

    3 months, 3 weeks ago

    Hi @ghost2025,

    It looks like you are using the old shortcode for your forms. Could you please try updating them from [RM_Form id=’X’] to [RM_Forms id=’X’], where X is your form ID?

    Let us know if switching to the updated shortcode resolves the issue.

    Thread Starter ghost2025

    (@ghost2025)

    3 months, 3 weeks ago

    Thanks for the repsonse

    I tried [RM_Forms id=’X’] in the page, it actually stopped showing the forms in the web page, just showing [RM_Forms id=’X’] as plain text there. So it is not working…

    Plugin Support RegistrationMagic Support

    (@registrationmagicsupport)

    3 months, 3 weeks ago

    Hi @ghost2025,

    Thanks for checking the forms with the new shortcode. Could you please also try creating a new form and check if it works correctly with the new shortcode? This will help us determine whether the issue is limited to the older forms or affects new ones as well, and will assist us in resolving the issue more efficiently for you.

    Thread Starter ghost2025

    (@ghost2025)

    3 months, 3 weeks ago

    Well I tried to create a new form with id 7, and a new page with  [RM_Forms id=’7’]  and it works this time. Just wondering what’s wrong with previous form ids, I didn’t change those for at least 1.5 years…

    Plugin Support RegistrationMagic Support

    (@registrationmagicsupport)

    3 months, 3 weeks ago

    Hi @ghost2025,

    Your existing forms were created using the legacy form builder from older versions of RegistrationMagic, which is not compatible with the new shortcode.

    Since you are using the Premium version of the plugin, we’ve also shared this information in our response on your support ticket and requested a few additional details from you. Could you please review that ticket and reply at your convenience? This will help us assist you in updating your existing forms.

    Plugin Support RegistrationMagic Support

    (@registrationmagicsupport)

    3 months, 2 weeks ago

    Hello @ghost2025

    Gentle reminder- we are still waiting for your updates on our last response. Also, we sent few responses to your other tickets with us but it looks like our emails might be landing in your spam. Could you please check it and make sure our support email domain is whitelisted.

    We will be waiting for your response.

    Thread Starter ghost2025

    (@ghost2025)

    3 months, 2 weeks ago

    I am sorry, but which ticket are you talking about? I checked my email address and didn’t find anything there

    Plugin Support RegistrationMagic Support

    (@registrationmagicsupport)

    3 months, 2 weeks ago

    Hi @ghost2025,

    Could you please check the “Spam” folder of your mailbox as well.

    Also, it should be the email address through which you have created support tickets with us on our internal support portal. Due to privacy reasons, we cannot share the email address here.

    Plugin Support RegistrationMagic Support

    (@registrationmagicsupport)

    3 months, 1 week ago

    We are marking this topic as resolved due to lack of any further communication. Feel free to open another ticket if you still have any questions or concerns.

Viewing 9 replies - 1 through 9 (of 9 total)

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