Glad to help.
Looking at the code inspector, it looks like something is blocking the required file, sac.php. That file is required in order for chats to work.
ok..will you be able to have a look at it. How can I share the credentials for you. Thank you!
We can’t log in to client sites. Ask your developer or web host for help with the server, etc. Thank you
When I tried direct php access it worked. But, when I disable direct php access, it is not working. Can you guide me what could be the blocking, so I will request my developer to work in that space.
I plan to use the tool only for signed in users..so the https://cic.info/sac-demo1/ link is only for test purpose created.
thanks!
Is there some script we can include, so it will provide exception to disabled php direct access. So only sac.php can be enabled for direct access. Thanks!
Glad to help:
1) “Can you guide me what could be the blocking, so I will request my developer to work in that space.”
I have no idea what could be blocking sac.php, you will need to examine your site’s error/debug logs and do some basic investigation. Ask your web host or developer for help if needed.
2) “Is there some script we can include, so it will provide exception to disabled php direct access. So only sac.php can be enabled for direct access.”
No sorry, not a current feature of the plugin.
Hey @trkaushik, I hope you got this sorted. It’s been awhile with no reply so gonna go ahead and mark this thread as resolved to help keep the forum organized. Feel free to post again with any further questions or feedback, Thank you.
