• Resolved trkaushik

    (@trkaushik)


    Hello,

    Submit Button seems disabled.

    It was working fine until recently. Not sure if since the update for wp 6.1.1.
    But since yesterday, the submit button option seems not working for v20221003…or maybe php 8.1 issue, not sure//the link seems is lost.

    I tried to install fresh, but still the issue remains.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Thread Starter trkaushik

    (@trkaushik)

    Help needed. Thanks!

    Plugin Author Jeff Starr

    (@specialk)

    Glad to help.

    Looking at the code inspector, it looks like something is blocking the required file, sac.php. That file is required in order for chats to work.

    Thread Starter trkaushik

    (@trkaushik)

    ok..will you be able to have a look at it. How can I share the credentials for you. Thank you!

    Plugin Author Jeff Starr

    (@specialk)

    We can’t log in to client sites. Ask your developer or web host for help with the server, etc. Thank you

    Thread Starter trkaushik

    (@trkaushik)

    Thanks

    Thread Starter trkaushik

    (@trkaushik)

    When I tried direct php access it worked. But, when I disable direct php access, it is not working. Can you guide me what could be the blocking, so I will request my developer to work in that space.

    I plan to use the tool only for signed in users..so the https://cic.info/sac-demo1/ link is only for test purpose created.

    thanks!

    Thread Starter trkaushik

    (@trkaushik)

    Is there some script we can include, so it will provide exception to disabled php direct access. So only sac.php can be enabled for direct access. Thanks!

    Plugin Author Jeff Starr

    (@specialk)

    Glad to help:

    1) “Can you guide me what could be the blocking, so I will request my developer to work in that space.”

    I have no idea what could be blocking sac.php, you will need to examine your site’s error/debug logs and do some basic investigation. Ask your web host or developer for help if needed.

    2) “Is there some script we can include, so it will provide exception to disabled php direct access. So only sac.php can be enabled for direct access.”

    No sorry, not a current feature of the plugin.

    Plugin Author Jeff Starr

    (@specialk)

    Hey @trkaushik, I hope you got this sorted. It’s been awhile with no reply so gonna go ahead and mark this thread as resolved to help keep the forum organized. Feel free to post again with any further questions or feedback, Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)
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