Title: Submit a Ticket for Help
Last modified: December 21, 2022

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# Submit a Ticket for Help

 *  [wyeenursery](https://wordpress.org/support/users/wyeenursery/)
 * (@wyeenursery)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/submit-a-ticket-for-help/)
 * Hello, I am having trouble with my website and I was wanting to raise a ticket
   with WordPress for help but I cannot find where this is.
 * I’m having two issues, I can’t find where to download plugins for my website.
   I’ve used WordPress before I know it usually is on the sidebar but this website
   I am working on now I have inherited from the previous owner and I can’t seem
   to navigate it the same way I’m used to.
 * I’m also having issued with a widget at the bottom of my homepage, I cannot find
   where to edit the opening hours and it’s causing a lot of problems with our customers.
 * Is anyone please able to help me with these issues?
 * Thank you.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsubmit-a-ticket-for-help%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Moderator [threadi](https://wordpress.org/support/users/threadi/)
 * (@threadi)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/submit-a-ticket-for-help/#post-16314482)
 * There is no support from WordPress.ORG through dedicated staff to handle any 
   kind of ticket to help users. But there is the forum here in which you have already
   correctly written. Here normal users (like me) help other users (like you) – 
   totally voluntary and therefore also in the form of topics and not as a ticket.
   You can read more about the forum here:
   [https://wordpress.org/support/guidelines/](https://wordpress.org/support/guidelines/)
 * To your actual request: it seems to me that you have a wordpress user who does
   not have administrator rights. You need them to be able to install plugins. Probably
   for the same reason you do not see the desired editing option of the content.
   The easiest solution would be to contact the person who gave you access to the
   WordPress installation. He should make you an administrator.

Viewing 1 replies (of 1 total)

The topic ‘Submit a Ticket for Help’ is closed to new replies.

## Tags

 * [ticket](https://wordpress.org/support/topic-tag/ticket/)
 * [widgets](https://wordpress.org/support/topic-tag/widgets/)

 * In: [Everything else WordPress](https://wordpress.org/support/forum/miscellaneous/)
 * 1 reply
 * 2 participants
 * Last reply from: [threadi](https://wordpress.org/support/users/threadi/)
 * Last activity: [3 years, 6 months ago](https://wordpress.org/support/topic/submit-a-ticket-for-help/#post-16314482)
 * Status: not resolved

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