Hello @vickylamb
I hope you’re well today!
Could you please check your form and confirm that the “Disable store submissions in my database” option is not enabled in “Settings -> Data Storage” option of the form?
Please also check the current configuration of the “Submissions” option in “Privacy” section of form “Settings” – is it set to “Use default” (which is “forever”) or to “Custom” (and if “custom” what value is configured there)?
Let us know, please.
Kind regards,
Adam
Hi Adam,
I have checked the data storage option and that feature is disabled, and the in the privacy section, it is set to default.
The email notifications are coming through, but the data is not showing in the dashboard.
Hello @vickylamb ,
Then it looks that something is preventing submissions to be saved.
It might be a conflict with another plugin.
Can you run a plugin conflict test as shown on the flowchart:
https://premium.wpmudev.org/wp-content/uploads/2015/09/Support-Process-Support-Process.gif
(make sure you have a backup of the site before doing any changes)
kind regards,
Kasia
Hello there @vickylamb ,
I hope you’re doing well!
We’ve not heard from you in a while. I’ve marked this ticket as resolved for now, but if you need anything else at all, we’re here for you, please just reopen the ticket or create a new one.
Have a good day and take care!
Kind regards,
Nastia
